Mark Christopher Auto Center - Service Center

Had an appointment but very long wait time - service was quick after that -not much communication no car wash. Tire rotation cost extra now was part of oil change before - received no inspection report as u quick after that -not much communication no car wash. Tire rotation cost extra now was part of oil change before - received no inspection report as usually More

The service department did not return a message that I had left for them, so a few days later I came into the Service department to speak with them and have some work done to my car. Upon arriving, I walk had left for them, so a few days later I came into the Service department to speak with them and have some work done to my car. Upon arriving, I walked into the service department where there are multiple desks and many associates. I stood in the room for awhile and no one said a word to me. A few Associates were talking about their personal life. They could see me standing there waiting, but did not pffer to help me. They didn't say anything to me. I could have been understanding if everyone had been busy or been working, bjt that was not the case. I approached a lady's desk and spoke with her about what I would like to have done. She asked me if my car was in the service line. It was not. So she asked me to move it to the service line. I walked out of the office, moved my car in the service line and waited awhile in my car but no one came out. I went back into the office and the lady who had asked me to park in the service line was talking with Co workers again. I stood at her desk for awhile and the man beside her desk finally asked if I was being helped. He ended up finish my service work. I do not normally leave bad reviews, but this is not the first time that I have had a bad experience here. My husband and I have bought 3 cars from Mark Christopher within the last 5 years. We will not be using the servi e department again. Being there felt awkward and it definitely felt as though they did not want to have to help me or have to take the work order. More

Jeff Rizzi understands the importance of GREAT customer service. If you know you have a.dissatisfied guest, then turn it around!! That's EXACTLY what he did. service. If you know you have a.dissatisfied guest, then turn it around!! That's EXACTLY what he did. More

I had to come back to the dealer because they forgot to rotate my tires good thing I had mark my tires simple but important rotate my tires good thing I had mark my tires simple but important More

The best Chevy dealership in the Inland empire, everytime I come for service they treat me with respect, that's why I purchase my 2015 Tahoe for them. Good people. I come for service they treat me with respect, that's why I purchase my 2015 Tahoe for them. Good people. More

Great service glad nothing was wrong with my car and the diagnostic fee was waived thank you very much for all your help and guidance diagnostic fee was waived thank you very much for all your help and guidance More

Fast and friendly service. That particular day was a long wait; however , I can see that they were trying to do their best. I have been buying and servicing my cars in this dealer for more than 25 years. wait; however , I can see that they were trying to do their best. I have been buying and servicing my cars in this dealer for more than 25 years. George was my best service person. More

Over charge for labor. No courtesy rides. Staff could have been more pleasant. Fontana Chevy dealer has courtesy rides will go there instead of Ontario have been more pleasant. Fontana Chevy dealer has courtesy rides will go there instead of Ontario More

They are always very friendly and efficient. This Seevice appointment was a little slow but ‘‘twas done well. I would recommend you to people who have a reason for service appointment was a little slow but ‘‘twas done well. I would recommend you to people who have a reason for service More

Even with an appointment, getting your vehicle dropped off is such a long process. I also never get any phone calls with updates and have to always call to ask if my vehicle is ready. Having to service my off is such a long process. I also never get any phone calls with updates and have to always call to ask if my vehicle is ready. Having to service my vehicle here to maintain the warranty is truly a hassle and inconvenient. More