Mark Christopher Auto Center - Service Center

They did a great job in checking my whole truck out and getting back to me quick on any issues it was having and recommended other options getting back to me quick on any issues it was having and recommended other options More

I bought my 2007 Escalade here and when I had a airbag recall, I waited on a callback list for over 5 years for the repair - no fault of Cadillac, however when I was finally notified the parts were availa recall, I waited on a callback list for over 5 years for the repair - no fault of Cadillac, however when I was finally notified the parts were available Cadillac Service has NO record of my vehicle in the system. Never bought there, never serviced there. NOTHING. That was very surprising and disappointing. Regardless if I bought there or elsewhere I expected a friendly voice on the phone. More

Eddie Lopez helped us and gave us excellent service me and my wife want to thank him for making her experience easy and mine I purchased car from you before and I always had excellent service thank you Vi and my wife want to thank him for making her experience easy and mine I purchased car from you before and I always had excellent service thank you Victor and Barbara Contreras More

Had to wait 30 min for my car after being advised it was ready. Why? That's ridiculous. I had to go back to work. ready. Why? That's ridiculous. I had to go back to work. More

Set a 0900 appointment for 3/30. Upon arrival I was placed in line with all other service requests, making the appointment not relevant. In addition, my vehicle was not looked at until one day later fu placed in line with all other service requests, making the appointment not relevant. In addition, my vehicle was not looked at until one day later further making the setting of the appointment not value added. The check in process and diagnosis were primarily the reason for my rating. More

Great work, fast turn around and even better support. Pricing is expensive but service worker handling services done made things easier and better knowing my car was being taken care as well as myself be Pricing is expensive but service worker handling services done made things easier and better knowing my car was being taken care as well as myself being taken care of. More

This will be the second time using this service department this year and it will be the last time. I understand that having to take apart a vehicle can be messy but I would think cleaning up would department this year and it will be the last time. I understand that having to take apart a vehicle can be messy but I would think cleaning up would be part of the process. Both times they gave me my truck back smudged with oil not washed after having to pull the transmission to replace the rear main seal. It’s the small things that matter, I say. Not only that. I come to find an oil stain on my back seat about 6”-8” round. This is a new truck and I have leather seats. It’s beyond me why they would put anything on my seat, let alone something that may stain the seat with oil. The first time around they chipped the edge of my driver door. They did give me a full detail after I complained but they never fixed the chip. I did call to complain about the oil stain this time but I will not be going back for anything. I took care of the cleaning my self. I figured paying the $150 to have the truck detailed is less than losing time off work and dealing with the hassle of going back to drop off the truck for another full day. I hope this doesn’t happen to anyone else but it goes to show that some things are being over looked. I think I was more than understanding the first time but now I see this is a continuing issue. Jeff was more than helpful and this issues are not with him but with the people work out in the service department. More

Dana was awesome. She is a definite asset to your Service Dept. You need more people just like her! She was such a delight we would like her to be assigned to us always. Dept. You need more people just like her! She was such a delight we would like her to be assigned to us always. More

Pretty fast service for my engine issue & Julie provided great communication throughout the process. Covid protocols are in place and the service department is top notch! great communication throughout the process. Covid protocols are in place and the service department is top notch! More

Great customer service, staff is ready to help you and answer any questions you have. They have a waiting room with charging spots for your phones, TV, vending machines. Great spot to chill while you wait answer any questions you have. They have a waiting room with charging spots for your phones, TV, vending machines. Great spot to chill while you wait for your car. More