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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,257 Reviews

6,257 Reviews of Mark Christopher Auto Center - Service Center

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March 27, 2021

I had appt at 815am. Upon arrival I requested a shuttle back home and they do not have one anymore. They should state rhat when making a appt online. I waited for a call and I had to call 2xs and appare More

by jgabriel0215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Mar 29, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 27, 2021

Dropped off my 2015 Chevy Spark for an oil change and tire rotation. Was greeted promptly. Work was completed fast. Thank you Mark Christopher Chevy! More

by Resparkable909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie, Matt Torres
Mar 29, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 27, 2021

For the most part service work is great. Always keep some old school mechanics and some new ones to keep as much knowledge as possible. Jackie is great at helping and communicating. More

by slickli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie K, Matt Torres
Mar 29, 2021 -

Mark Christopher Auto Center responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 27, 2021

Service was fine. It took a very long time, but the results seem to be worth it. A courtesy shuttle is still needed even though we are in the times of COVID19. More

by KelvinJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Parker, Matt Torres
Mar 29, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 27, 2021

Professional and kind. Pleasure to be around and always nice. Answer any questions that a person ask. No questions is a dumb question. Good people More

by SWEET_E_10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Christina and Ms. Jackie Klosky
Mar 29, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 27, 2021

I used coupon mailed by this dealer, gave it at check-in, they didn’t apply it. Cashier said they can’t apply it, the service advisor should. I didn’t have time to go back to advisor, so forget the coupon. 4 More

by mitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie
Mar 29, 2021 -

Mark Christopher Auto Center responded

Mitch, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 27, 2021

The service advisor was hard to get in contact with . Suggests for repairs should have been thought out better for me. And just giving a price without checking with tech turned me off . He gave me a ridi More

by No name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dorio Gomez
Mar 29, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2021

Great service and my attendant was amazing! She was attentive, helpful and kind. On a side note, I use to get more coupons in my email. Please do that again. More

by JacobMorenoIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 29, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2021

Very good experience every time I’m there. It’s no inconvenience for me to come from Pasadena to have my car serviced with great quality with excellent customer service from Ray Peters. More

by HTRELAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Mar 29, 2021 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2021

Very friendly, they told me it would be a couple hours and that’s what it was. I always take my Suburban for maintenance there because I’ve always had good experiences More

by Sguenther22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 29, 2021 -

Mark Christopher Auto Center responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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