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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,281 Reviews

6,281 Reviews of Mark Christopher Auto Center - Service Center

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March 27, 2021

The service advisor was hard to get in contact with . Suggests for repairs should have been thought out better for me. And just giving a price without checking with tech turned me off . He gave me a ridi More

by No name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dorio Gomez
Mar 29, 2021 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2021

Great service and my attendant was amazing! She was attentive, helpful and kind. On a side note, I use to get more coupons in my email. Please do that again. More

by JacobMorenoIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 29, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2021

Very good experience every time I’m there. It’s no inconvenience for me to come from Pasadena to have my car serviced with great quality with excellent customer service from Ray Peters. More

by HTRELAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Mar 29, 2021 -

Mark Christopher Auto Center responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 26, 2021

Very friendly, they told me it would be a couple hours and that’s what it was. I always take my Suburban for maintenance there because I’ve always had good experiences More

by Sguenther22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 29, 2021 -

Mark Christopher Auto Center responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2021

X. X x x x x x x x x x x x x x x x x x x x x x x x More

by panner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Mar 26, 2021 -

Mark Christopher Auto Center responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2021

Mark Christopher staff have my 5 Stars with respect. I Mark Christopher staff have my 5 Stars with respect. I live in Riverside down street from Dutton Cadillac they get five 👎🏿for none customer service More

by Wilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peter ,Sandra Stevens,Mike Cagney who was very kind to offer some water, Eddie Arevalo dash cover / El Camino shirt, Mike Cagey
Mar 26, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2021

Waited close to two hours before being informed that part ordered month ago for vehicle was the incorrect part and had to be re ordered. More

by dstrongjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Fletes
Mar 26, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2021

The service was great. Always going above and beyond service, respecting time and comfort. Supplied me with a loaner car.. I truly appreciated that. Always polite, welcoming and accommodating. More

by JMEL.A.CARTER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nayboo
Mar 26, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2021

Poor customer service. Never received a call , had to call myself for updates . The lines were confusing as well . Had to ask for help several times More

by DOMINGUEZ.VD90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of the employees are listed
Mar 26, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 25, 2021

mark christopher was a very pleasant visit, as they are always very nice and very professional. i would definately come back time & time again. thanks again. jerry.f More

by ringer922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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