Back

Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews

6,256 Reviews of Mark Christopher Auto Center - Service Center

Sort by
March 17, 2021

Fernando is Outstanding, very personal, very professional, wanted to make sure I was completely satisfied. I'm very Happy with Mark Christopher. I will be back for service. More

by MKCDTL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando
Mar 19, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 17, 2021

Jackie is great. I had my battery replaced but when I picked my car up zhe seat was all the way back and Itried to use the seat controls but they didnt work and the shifter lights wouldnt come on. Unfo More

by JHUGHES1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 19, 2021 -

Mark Christopher Auto Center responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 17, 2021

Nobu is a great service advisor that will take care all of your needs and make you still help feel happy about getting your car serviced at mark Christopher Cadillac More

by TEE-NEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nobu
Mar 19, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 15, 2021

Just had oil change done and checked filters and replaced windshield wipers. Called to make an appointment and spoke with Jackie. Received an appointment the next day. Everyone was very courteous. More

by MARKTCHASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie in service
Mar 17, 2021 -

Mark Christopher Auto Center responded

Mark, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 15, 2021

I am a VERY UNSATISFIED customer and I will never take either of my vehicles to your service center again..after service on my Hummer I was told I would get my copy of what services was done and I still h More

by Ggarcia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ray
Mar 17, 2021 -

Mark Christopher Auto Center responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 15, 2021

You are kidding right!?Serious problems with the very You are kidding right!? Serious problems with the very expensive car I bought. Could not speak with business owners. Returned car due to lemon More

by kld1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dealership
Mar 17, 2021 -

Mark Christopher Auto Center responded

We’ve received your comments and are reviewing your feedback with our team.

March 15, 2021

Juan was extremely rude. I proceeded to tell him that my truck was shifting hard in 2X, 4X and reverse. He then told me that "reverse only has one gear and doesn't shift so you need to get the story straig More

by mannyjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Fletes, Matt Torres
Mar 22, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, eff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2021

My car was towed in on a Sunday. I talked to Jeff Rizzi and Nobu Damon on Monday. They ordered the parts and had my car running like new in a day and a half. Outstanding service Nobu kept me updated each d More

by DVANNISPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 14, 2021

My name is James Otero. I'm very disappointed with the technicians. When I drove my truck home it still hesitated slightly,oh well. They didn't take out my air filter and clean out all the leaves inside i More

by James m. Otero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobu was great very helpful .3 days my truck was there.
Mar 15, 2021 -

Mark Christopher Auto Center responded

Hello James, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 13, 2021

2 hours for an oil change with tire rotation. Then it took 15 minutes to get my keys. Forgot to give wheel locks back And I had to return to the dealership to pick them up. Not friendly, disorganized, More

by mfg6451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No names
Mar 15, 2021 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
393
...