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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews

6,217 Reviews of Mark Christopher Auto Center - Service Center

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February 26, 2021

Everything was fine , except for when I recieved both of my vehicles at different dates. I recieved them with the techs dirty finger print on my hood. Also I would appreciate if your front desk people, not More

by MONO24365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not naming names
Mar 01, 2021 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a business. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 26, 2021

I really get good service at mark Christopher. The staff are amazing. My husband and I are very happy about the service and the kindness we receive More

by brendaharris571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NEBO he is one of the best very nice person
Feb 27, 2021 -

Mark Christopher Auto Center responded

Brenda, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 26, 2021

Service rep was awesome, helpful and friendly. Only had a basic oil change and tire rotation but was satisfied with the multi point safety check and the results. Thanks again! More

by THE4FABS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Feb 27, 2021 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 26, 2021

Great service at fair prices. I came in for an oil change at 7:00 a.m. and the car was done by 12:00 p.m. same day. More

by petro323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Feb 27, 2021 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 26, 2021

Evidently MCCadillac is NOT an authorized Cadillac dealer. The maintenance plan I bought when I got XT-4 says ANY, however MC Cadillac is not ANY, THEY WOULD NOT HONOR PLAN I PAID $679 for. Too bad, More

by Luckstr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Mar 01, 2021 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 26, 2021

Awesome service , great customer service! I was helped right away. My vehicle was checked out , they found the problem! Kept me informed while I waited. More

by Magic10679
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t know the name, it was a woman
Feb 27, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 26, 2021

The manager Jeff offered me to filled my tank of gas for the inconvenience, he also told that he would be there when I dropped off my car, but he didn't do either or. One day after they fixed my car I notic More

by ernesto
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us, Ernesto. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 25, 2021

They were courteous and got me in and out. However this is 2nd time I came for the same unresolved problem. I also believe the brake assist may NOT be resolved even with the replacement of the brake pump More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Mar 01, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review, Chris. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 25, 2021

Very nice people... JACKIE KLOSKY was just wonderful. The technician very professional... I hope they did fix my oil leak. Because MK SMITH had my truck for a week and never repaired it. More

by luisdena
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Feb 27, 2021 -

Mark Christopher Auto Center responded

Thank you for your great review, Luis! We're glad to have Jackie on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 25, 2021

It took me months and months to finally bring my car in for recall repair. I made countless calls to service dept, left messages and no one ever returned my calls. Finally, someone actually helped me and g More

by estabiha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jackie
Mar 01, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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