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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews

6,217 Reviews of Mark Christopher Auto Center - Service Center

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February 24, 2021

Everytime I bring my Buick Encore in for service, Sandra Stevens is consistently excellent in ensuring I know how things are going and getting me out as quickly as possible. Her strong communication skills More

by HALEYARIEL41995
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Feb 27, 2021 -

Mark Christopher Auto Center responded

Thank you for the awesome feedback! You're right, Sandra is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 24, 2021

This dealer has provided me excellent service each visit . The staff is always super friendly and has exceeded my expectations. Special Thank you to Julie Escobar- More

by cheri.giltner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Feb 27, 2021 -

Mark Christopher Auto Center responded

Cheri, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 24, 2021

My experience at Mark Christopher Auto Center was a very pleasant and uneventful experience. They were extremely busy when I showed up Monday morning, but Jeff Rizzi’s team runs very efficiently and they mo More

by ROBIN.STASCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Service advisor
Feb 27, 2021 -

Mark Christopher Auto Center responded

Robin, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 24, 2021

Great quick process especially because I didn't have an appointment PLUS they did everything to make me comfortable with covid safety protocols and good communication More

by Cali4nia62186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service , Matt Torres
Feb 26, 2021 -

Mark Christopher Auto Center responded

Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 23, 2021

Came in for an oil change had an appointment and was there for 2 1/2 hours ridiculous was not happy about that it was February 22 2021 More

by GCHASMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Feb 23, 2021 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 23, 2021

Went in for and oil change which took 3 hours but the guy did warn me before hand but the real issue was a chip on my windshield that was not there before I called the rep left messages no answer and no call More

by fernwoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario gomez
Feb 23, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2021

Not happy with the service just drop my car my vehicle again and this is the third time and not able to do transportation because never got an offer for a rental car More

by 2014GREENTHUMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gomez
Feb 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2021

Service was good and the people were professional. The vehicle drop off is extremely simple, quick and excellent. All in all I have had a good experience with MAc's service depattment More

by BOODAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Feb 23, 2021 -

Mark Christopher Auto Center responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Mark Christopher Auto Center's Service Department. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2021

Everyone was courteous and helpful. They were timely with the vehicle service. They fully explained service that our car needed. And, they clearly explained Covid-19 social distancing. More

by jacksonjames09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Doman
Feb 23, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire experience. Let us know if there's anything else we can do for you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2021

I was very pleased with the work that was done to my vehicle. It was still under warranty because my car was 4 months new. More

by DEYONNEKIMBLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Gomez , Matt Torres
Feb 23, 2021 -

Mark Christopher Auto Center responded

Deyonne, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Mark Christopher Auto Center. If there is anything more that we can do, please come back and see us again. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Feb 23, 2021 -

DEYONNEKIMBLE responded

Thank you so much

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