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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews

6,217 Reviews of Mark Christopher Auto Center - Service Center

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February 13, 2021

Turned in my car because my engine light was on, they fixed that but i received my car back with my Bluetooth not working then had to leave for another 24hour just to receive my car back and them blamin More

by braz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Feb 16, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us this feedback. We strive to provide a 5-star experience for all our customers and it seems we fell short this time. Please contact us at your earliest convenience to provide us the opportunity to discuss your visit in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 13, 2021

I brought my vehicle in for some new brakes. Great work, friendly and helpful. Mr. Jeff Rizzi was great along with Service Writer Juan. I’ll be back for sure. More

by robnuse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Feb 16, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 12, 2021

Everyone is always so professional and helpful with whatever my needs are. When I picked my car up from service it looked and smelled brand new! More

by EJSMITTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan & Rigo, Matt Torres
Feb 16, 2021 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience with us! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 12, 2021

The wait time of 2 hrs. is too long. This is my reason for a lower rating. The people were great. Thank you very much. More

by PAYNE8186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Feb 16, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 12, 2021

To start, I was already up set that I had to bring my truck in for an oil leak with only 3,500 miles, but not their fault. Ended up beings bad rear main seal. The service was all good. They ended up givi More

by Bsantiago.glass
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario
Feb 18, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 11, 2021

Had some warranty repair done. From drop off to pick up it was a quick and seamless experience. Shout out to Ray, great communication. Thank you More

by FESTRADA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray - Service Mgr
Feb 16, 2021 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 11, 2021

Jackie in service.. exceptional service writer. Actually all are on the ball, including the technician's. I've used my local dealers. However the 45 min drive to Markchristopher chevrolet is well worth the More

by wrench_22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Feb 16, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 11, 2021

I needed a battery to get to an appointment for my covid vaccine & Julie Escobar and the service team at Mark Christopher had the car ready in 40 minutes. They are awesome. More

by msmgr1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julie Escobar.
Feb 16, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to us that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 11, 2021

Very expensive and I was treated rudely upon arrival. Labor cost is nowhere near reasonable. My personal mechanic referred me here and I will never go back. More

by Joseph Lease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Feb 17, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 10, 2021

Not totally happy with my last experience with the dealership. Call the gentleman who sold me the truck Robert Torres he never returned my phone call talk to the service department twice they never ca More

by MADDOGG33
Recommend Dealer
No
Employees Worked With
Matt Torres
Feb 12, 2021 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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