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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews

6,217 Reviews of Mark Christopher Auto Center - Service Center

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January 07, 2021

Again, great service, a terrific staff of employees. Taking care of customer needs, doing the business at hand. This is what a dealership is all about!!!!!! More

by seumascoyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline
Jan 08, 2021 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 07, 2021

Nobu and everyone are very professional and friendly I think maybe because of covid things took awhile but it was ok I understood. Ty ty More

by DESIGNERGIRL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jan 08, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 07, 2021

I had to wait almost 4 hours for a regular service even though I had a appointment the wait is too long no point to get a appointment More

by Mario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jan 08, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback, Mario. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 07, 2021

Every time I take my truck to get oil change i am satisfied with the service that I receive at mark Christopher keep up the good service mark Christopher auto center More

by nlevario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Mark Christopher Auto Center responded

Hello! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 07, 2021

Service dept was great and helpful, everything went well dnd smooth from start to finish. I will be keep coming back because of the whole service More

by rafaelvalladarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 08, 2021 -

Mark Christopher Auto Center responded

Rafael, thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 07, 2021

We are treated like family every time we come in...clean and great service your service director is amazing and always takes care of us... More

by Proudmommy06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Mark Christopher Auto Center responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Mark Christopher Auto Center, we value our customers and we look forward to seeing you on your next visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 05, 2021

One of the best dealerships recommended by my friends recommended 2 me to go there and I would also recommend my friends to go there More

by PUMKINYAYA55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 04, 2021

Brought my truck In for warranty work got the run around , stories changed several times Picked up truck several days later had to pay out of pocket and Service manger refused to honor warranty . Truck wa More

by jherzog500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie
Jan 06, 2021 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Excellent customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 03, 2021

Very satisfied with Juan service advisor. The service techs need to be a bit more attentive on the work performed on the vehicle. As well as inspection on work needed. More

by Gloria198730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Jan 06, 2021 -

Mark Christopher Auto Center responded

Thank you so much for your review, Gloria! We really appreciate your business and are so happy that Juan could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 02, 2021

The rep that first walks up to me was rude and seemed as if he did not want to help me. My issues were not resolved and I am still having trouble with broken parts and digital gauge trouble. More

by BRITANDKENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Mark Christopher Auto Center responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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