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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews

6,256 Reviews of Mark Christopher Auto Center - Service Center

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October 26, 2020

Very nice customer services, work was completed in short time. So much better than Rancho Chevy in Victorville. I will always go to Mark Christopher More

by Mikesheffield54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Oct 27, 2020 -

Mark Christopher Auto Center responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 26, 2020

Took in for oil change and recall. Took truck on road trip they did not add coolant that was lost due to recall service. Had to stop and purchase coolant. Close and convenient. More

by Truck visit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Oct 27, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2020

Easy to deal with and quick fix . Communication was great and they were quick to bring my truck up . Work was great and good follow up More

by CLINDSAY2
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 27, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 25, 2020

Excellent service, Nobu is always the BEST. Friendly, courteous, informative. I have always asked for him. Great Job Nobu.... Great Service... I'll be back More

by STOCKWELLCAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Oct 27, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2020

Overall a good experience. I did have to wait 2 hours even though I had an appointment. This is the only reason for a less than perfect score More

by Kmwalters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Oct 27, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2020

Juan was the opposite of helpful and would rather argue with me than work toward a solution. I left deciding to never have my vehicle repairs done at mark christioher. More

by Ron Bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan in service
Oct 27, 2020 -

Mark Christopher Auto Center responded

Ron, we appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2020

I usually have my 2015 Silverado serviced here. This might well be my last. I brought my truck in for service, oil change and to check dash touch screen. Almost 3 hours to do that, and I was one of the More

by ljglenn82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Oct 27, 2020 -

Mark Christopher Auto Center responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 24, 2020

I have brought my camero in the service center for many years on Numerous repairs.I had not been back since this last visit I had no choice for my key to be programmed. I have had so many repairs done with More

by LKFRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Oct 27, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 23, 2020

Very accommodating, great employees and waiting area are clean ...They follow the guidelines rules ,social distancing is applied. Had clean surroundings..Explained the work they've done... More

by agnhff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 23, 2020

Excellent service. Everyone friendly and helpful. Received my vehicle back in a timely manner. Recall service and problem appears to be addressed properly. Great service More

by Bookworm4vr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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