Back

Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews

6,256 Reviews of Mark Christopher Auto Center - Service Center

Sort by
October 22, 2020

Sandra - what a great asset to the Service Advisor team. Truly knowledgeable and has excellent communication skills. I will come back because of her abs Sharon! More

by NINAMOE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 22, 2020

Courteous, professional service. Although we have to deal with social distancing all employees were very cautious and all had make in. Car was done sooner than expected. More

by Mrs. V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mark Christopher Auto Center! If there is anything else we can do for you, please feel free to give us a call. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 22, 2020

Had a 8:30 appointment on Wednesday, arrived at 8:00am waited till someone came out to car, all needed a oil change, didn’t live there till 12:30 pm very disappointed with the service. I’ve always taken m More

by Landryalicia861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Oct 23, 2020 -

Mark Christopher Auto Center responded

Alicia, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2020

I bought my truck here in 2011 and I been coming here every seen and I never had wait this long for an oil change More

by ldbrown.94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Oct 23, 2020 -

Mark Christopher Auto Center responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2020

POOR CUSTOMER SERVICE. Rude employees. I have called and many times they don't answer and when they did i was told they would call back, never did call back. I sent emails and haven't had a response. More

by KELLYMCLAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos, Matt Torres, DAS Admin
Oct 23, 2020 -

Mark Christopher Auto Center responded

Kelly, we appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Oct 24, 2020 -

KELLYMCLAD responded

While you simply respond that you appreciate my feedback you don't seam to want to fix the problem. I still haven't received any response from my calls and emails. It appears you simply don't care....

October 21, 2020

This dealer ship has good people skills I personally like to thank Juan from the service department for valuing me as a customer I will gladly take my car back to him for the next service Thanks Juan for you More

by J.BOTTLES72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Oct 23, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Apr 01, 2021 -

J.BOTTLES72 responded

Well thank you Sir .I like my cruze and I want it to last me for ever so I will cintinue taking back to you guys .

October 21, 2020

Excellent service! It was professional & quick. I was greeted promptly upon arrival & my service was done quickly. I appreciate the personal & dedicated attention I receive every time. More

by linnieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Oct 21, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 20, 2020

The car came back with greasy hand prints all over the head liner. And just for good measure a new box of covid masks was taken out of the vehicle They also couldn’t fix the camera which the vehicle ha More

by CHRISJKFAMILYLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Oct 21, 2020 -

Mark Christopher Auto Center responded

Chris, thank you for sharing this feedback. Our goal here at Mark Christopher Auto Center is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 19, 2020

My time at the dealership was good no real problem other then the wait due to pandemic restrictions. I will be back to get service again another time. More

by BREEZE3G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 19, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 19, 2020

Battery died only a few days after service. Not too happy. . I was under the impression that taking the car in for service, most parts would be checked More

by FANNYRIOSGUZMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Oct 20, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

...
443
...