Mark Christopher Auto Center - Service Center

Overall service issue corrected. Originally came in for routine oil change and maintenance/tire rotation. Mechanic for oil change left oil cap off of motor. Oil covered motor, inside of hood, spilled in my routine oil change and maintenance/tire rotation. Mechanic for oil change left oil cap off of motor. Oil covered motor, inside of hood, spilled in my garage on floor, and check engine oil light went off. Next day first thing went back to get issues corrected. Huge inconvenience and late for early appointments. Issues corrected but not offered any future como for oil change, service, etc. More

I was first 2 vehicles in line prior to open. 7am. Dario Gomez was my rep. I requested Mobil 1. 830 got a call from DG and said they can’t find móbil 1. Told him to to put other synthetic oil and veh wasn’t Gomez was my rep. I requested Mobil 1. 830 got a call from DG and said they can’t find móbil 1. Told him to to put other synthetic oil and veh wasn’t ready until 930am. Took to long and failure to keep customer informed by rep on vehicle status. Poor customer service. Also 2 customers without mask in pay area for over 15min walking around and weren’t told to put mask on. More

I have been very pleased with the service experiences I have had at Mark Christopher. My service writer Nobu has been exemplary. They were pretty fast even went very busy. have had at Mark Christopher. My service writer Nobu has been exemplary. They were pretty fast even went very busy. More

So I tuck my truck the 11 th and today I noticed that the cap where you add on the oil for the engine was never placed back. So I’ve been driving with like that and was wondering if I can bring it back to ge cap where you add on the oil for the engine was never placed back. So I’ve been driving with like that and was wondering if I can bring it back to get rechecked? More

Had appointment for oil change and to have a lane keep assist indicator looked at. When I got there she told me I could only get my oil change done If I was waiting and I’d have to bring it back later for assist indicator looked at. When I got there she told me I could only get my oil change done If I was waiting and I’d have to bring it back later for the indicator. Really upsetting when it would have only taken a tech maybe 30 min to realize it’s the camera that gm is having problems with. Could have at least gotten a order for the part if it wasn’t in stock. So now I have to schedule a day to leave it. This day and age of COVID does not make it easy or safe to get a ride to and from. Sad service after buyin a $70k truck. Might just take it to Tom bell in Redlands. More

The service advisor Juan did a great job of understanding my issue and making every effort to help resolve it. The work was done quickly and correctly. The work was a bit expensive but again Juan did what he my issue and making every effort to help resolve it. The work was done quickly and correctly. The work was a bit expensive but again Juan did what he could to make it less painful. More

Fantastic service department, I have used them multiple times now and service has been great consistently throughout my visits. The staff is very friendly and efficient in their work, I would definitely re times now and service has been great consistently throughout my visits. The staff is very friendly and efficient in their work, I would definitely recommend them. More

I had my XT5 serviced and received my vehicle back timely with an explanation of all that was done. I received courteous service by all. with an explanation of all that was done. I received courteous service by all. More

The service was great. I had a warranty issue to where my brakes did not work. I believe it was a vacuum pump. Everything was was fixed but I was charged a fee for having my truck towed in. The truck was uns brakes did not work. I believe it was a vacuum pump. Everything was was fixed but I was charged a fee for having my truck towed in. The truck was unsafe to drive due to a faulty part but I am being charged to get it to the dealer?? That’s messed up. This will definitely affect what and where I buy my next truck. More

Never coming back. Worst experience here. Got oil changed and grease was left inside my truck and My oil gauge wasn’t reset. I had to find someone to help me clean the grease then I had to call and changed and grease was left inside my truck and My oil gauge wasn’t reset. I had to find someone to help me clean the grease then I had to call and find out how to reset my oil gauge. More