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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,270 Reviews

6,270 Reviews of Mark Christopher Auto Center - Service Center

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October 07, 2020

All staff were very friendly & helpfulDario Gomez goes All staff were very friendly & helpful Dario Gomez goes the extra mile to answer my questions & installing battery on my car key. Thank you staff More

by tahoefoxyblue
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Oct 09, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Dario was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2020

So not organized. When customer makes an appt customer expect they start working on it that day. If they can not get to a checked in car for 48 hrs what is point of taking appointment? More

by Norcomk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Avo
Oct 09, 2020 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2020

I did my appointment online but when I got there, Dario told me he didn’t see one for me. After my car was serviced, no one informed me as to the findings of my car. 2 days later my battery keeps dying. On More

by FOWLER.EDITH1@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Oct 09, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2020

I received good service will recommend and return. The gentalmen was very helpful and very attentive and was able to help me with everything I needed More

by ROSELIA_ACERO67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 09, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Reselia! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2020

My experience at Mark Christopher Chevrolet on Thursday, October 1, 2020 was horrendous I was left set for over an hour on the service drive wow they checked him cars that arrived after me then after being More

by HENDRICKSONK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not deal with any personnel listed bought the vehicle in June through Jerry Peña pleasant experience brought it back to the service department can’t even tell you who I dealt with because I kept getting handed off to other people
Oct 09, 2020 -

Mark Christopher Auto Center responded

We appreciate you sharing your experience with Mark Christopher Auto Center. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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October 07, 2020

I called for an appointment for three days and never got my call returned, just showed up at 9:30am and it took almost 5-hours for an oil change. More

by Shantee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember but he was friendly
Oct 09, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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October 03, 2020

I expect a refund for a diagnostic check...took my car in for a checkup because I noticed an oil leak and the check engine light came on..I had you guys fix an oil leak less than a year ago...$165 refund ple More

by Msgina13
Recommend Dealer
No
Employees Worked With
Dario
Oct 07, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 02, 2020

Ray in service got work on my vehicle done promptly! Dropped of vehicle before hours, was compete by 11am. Work estimate was accurate when I went to pay! More

by Hsirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 06, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 02, 2020

Fast service, fair prices, I was working with the same people the entire time. Everything was processed and handled in a timely manner. Would definitely come back. More

by julcurty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Oct 02, 2020 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 02, 2020

Sandra went out of her way to take care of me and my 2020 Silverado. Great communication skills and a friendly face when I arrived. More

by BRIANBOBO44
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandra
Oct 06, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Brian! I'm very happy to hear that Sandra was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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