Mark Christopher Auto Center - Service Center

I wish I could give the service dept a good review but unfortunately it was a pretty awful wait time. I checked in at 10am just to get a new remote. Four hours later i was finally out. I had to walk over unfortunately it was a pretty awful wait time. I checked in at 10am just to get a new remote. Four hours later i was finally out. I had to walk over to the service guy who checked me in and find out what was taking so long...long story short, they hadn't even started going into the 3rd HR. He told me it would be another 20 min - I think they just pushed it out for some reason. The lobby emptied out into the 3rd hr and I was still there...tick-tock. Finally walked back over a 2nd time about 40 minutes later and they had to check back with service guys again...then they finally got around to it. I will definitely make the drive back to Tustin Buick next visit😕 More

It seems work was a bit pricey. I took my truck because I already had the appointment. Wish prices would be lower. I didn’t want to have to make an appointment elsewhere. I already had the appointment. Wish prices would be lower. I didn’t want to have to make an appointment elsewhere. More

Service was not up to standard they kept my truck overnight with out letting me status I had to call next day to ask for update overnight with out letting me status I had to call next day to ask for update More

I was very happy with my service, Dario took good care of my car, Mark Christopher is the best dealership ,#1 dealership in my book my car, Mark Christopher is the best dealership ,#1 dealership in my book More

I usually deal with Ray. He is always professional, courteous and friendly. I also haven't had a problem yet with any work they've done. courteous and friendly. I also haven't had a problem yet with any work they've done. More

My vehicle was done on time with no issues thanks to the service department I would definitely refer a friend and anyone thanks again for a excellent experience service department I would definitely refer a friend and anyone thanks again for a excellent experience More

I am still not happy. As soon as I got my car I still have issues. I took two time already for the transmission. I am sure it will be back. I just hope no one gets hurt. have issues. I took two time already for the transmission. I am sure it will be back. I just hope no one gets hurt. More

SUV still shaking but Rep says they didn’t feel anything , I don’t believe an adequate test drive was done to determine where the problem exist.. I may have to visit another Dealership to get a second opini , I don’t believe an adequate test drive was done to determine where the problem exist.. I may have to visit another Dealership to get a second opinion More

For some reason I always have the worst experience here. But this time I have to Write a review. I made an appointment for service at 7am. Only had an oil change and tire repair because one tire had a nai But this time I have to Write a review. I made an appointment for service at 7am. Only had an oil change and tire repair because one tire had a nail. Service advisor said it would be about an hour and a half to two hours. I had already mentioned to him that I made an appointment because I had to work that day and could not leave my car. I was there waiting for 4 and a half hours. So frustrating and this always happens. When I left the service advisor didn’t even tell me anything at all. The next morning he send me a text message saying the extended warranty won’t cover a leak the Technician found when they did my oil change. He couldn’t even call me. So unprofessional More

Ray always has done a great job for me. I’v known Ray for the last 5 years and he always works to get my appointments where I need them and get me in and out fast. I was in the car business forty years a for the last 5 years and he always works to get my appointments where I need them and get me in and out fast. I was in the car business forty years and Ray is one of the best service writers i’v ever worked with. The mechanic did a fast and clean job installing my cold air intake. More