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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,207 Reviews

6,207 Reviews of Mark Christopher Auto Center - Service Center

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August 19, 2020

Dario customer service was on que. he called me when my car arrived by tow truck and gave me a time frame to diagnostic problem. In que he called with problem and explain in detail to me. Problem fixed a More

by C_bretado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Aug 20, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Dario was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 19, 2020

Julie E. was great to work with. I appreciated that she contacted me before any work was performed. She also didn't attempt to "sell" me on anything, she gave me the information and allowed me to decide. More

by logitestus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Aug 20, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Julie was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 19, 2020

Very nice dealership came over and approached me in a very nice way willing to work with you drop the price a little bit , when I call back need some help the sale person was willing to help show me how More

by Andredivinity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sheridan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 19, 2020

Great customer services I was in and out without an appointment personnel was very informative and polite great job guys. Keep up the the awesome work. More

by jaimedgonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Aug 20, 2020 -

Mark Christopher Auto Center responded

Jaime, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 19, 2020

My only disappointment was the lack of facial masks being worn by employees as they visited thevending area at least half of your employees wore a mask but the other half did not despite the signage. More

by Jjzuckerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 20, 2020 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 18, 2020

They always treat me very kind and as if I'm part of them I go there Even though there are other dealerships closer to my home More

by edreta6@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Brooks, Matt Torres
Aug 18, 2020 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 18, 2020

Dealership is terrible, I knew what was wrong with my Yukon and told them what was wrong with it! Shift cable broke I still had to be charged $150 to “evaluate it” Then I get a call back and sure eno More

by Mark_reel33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 18, 2020 -

Mark Christopher Auto Center responded

Mark, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 17, 2020

Juan was very good and professional. I took my car in because it was down shifting very hard and I was smelling gas. I was told I needed a few things regarding the gas but was not clearly told about the More

by dianebooker
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 18, 2020 -

Mark Christopher Auto Center responded

Hi Diane, and thanks for the great feedback! We're very happy that Juan was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 16, 2020

She is always very friendly and helpful with all my needs. The communication is great as it should be. The prices could be way better, especially for a customer who has been there for 14 years and stil More

by slickli
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Aug 18, 2020 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We look forward to working with you again soon! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 16, 2020

Excellent prompt service. Always courteous a d honest, which I appreciate. Nabu is the greatest. Keep up the great work you all do. Despite COVID 19 you all manage to take care of us all when our cars a More

by rantana
Recommend Dealer
Yes
Employees Worked With
Nabu 5 star all day.
Aug 18, 2020 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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