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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,194 Reviews

6,194 Reviews of Mark Christopher Auto Center - Service Center

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August 01, 2020

Always great service! Very Friendly and helpful service. I always feel confident and safe in my car after every service I get. Than you Mark Christopher More

by elizama2274
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 03, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2020

I called three times to schedule my service, each time someone said that the service department was busy and took my information to return my call. I did not receive a call back and had to physically go More

by Jrosa
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Mark Christopher Auto Center responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Mark Christopher Auto Center. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2020

Battery replacement and regular maintenance ......,.......,,,,,,....., No complementary car wash. No reminder sticker on my windshield. Must’ve been to busy to offer the additional customer More

by Lv2glf1
Recommend Dealer
Yes
Employees Worked With
Unknown , Matt Torres
Aug 03, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2020

I have always had a pleasant positive experience at your establishment...Also very pleased to see you take all safety precautions in Regard to COVID-19 More

by pdflores5259
Recommend Dealer
Yes
Employees Worked With
Although I don’t recall the service rep who helped me he was excellent
Aug 03, 2020 -

Mark Christopher Auto Center responded

We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2020

Great service and fast. Juan is excellent in getting you in and out. The job is always done on time. I recommend them to everyone. More

by KCOTANT17
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 03, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2020

Ray is the absolute best. Always available and makes sure everything is taken care of when I bring my car I. For service. 10 stars More

by SHENEA
Recommend Dealer
Yes
Employees Worked With
Ray in service
Aug 03, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Ray was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2020

I want be back prices in oil change to high mullti point inspection omg What a joke no paper work given to me called d More

by tomo1965.rd
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Original caller , Matt Torres
Jul 31, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2020

During Covid 19 precautions all service is being done collectively at Chevy even if you have a cadilac. All service agents outside with “ all hands on deck” approach. Very efficient! Waiting area very More

by MCNAUGJB
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
Jul 31, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2020

Consistently professional and honest! We've tried the rest, MCAC is the best! Rotolo doesn't even come close to this level of CS/HONESTY! More

by crishta1
Recommend Dealer
Yes
Employees Worked With
Julie in the service dept.
Jul 31, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 29, 2020

My first experience was not good. My truck went in ‘to Service Brake System’. That portion went well, but they found a leaking rear axle seal and worn out brake shoes. I had the work done but when my wife More

by Shelbyman
Recommend Dealer
No
Employees Worked With
Jackie Koski, Gary (technician), Matt Torres
Jul 29, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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