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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,257 Reviews

6,257 Reviews of Mark Christopher Auto Center - Service Center

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July 30, 2020

Consistently professional and honest! We've tried the rest, MCAC is the best! Rotolo doesn't even come close to this level of CS/HONESTY! More

by crishta1
Recommend Dealer
Yes
Employees Worked With
Julie in the service dept.
Jul 31, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2020

I want be back prices in oil change to high mullti point inspection omg What a joke no paper work given to me called d More

by tomo1965.rd
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Original caller , Matt Torres
Jul 31, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 29, 2020

The service was fine but the wait was horrible bottlenecked even though I had an appointment it don’t matter, you’re still gonna wait 2 1/2 hours like I did. More

by C4UNDERGROUND
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 30, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 29, 2020

Service staff is very helpful and friendly. Thank you for getting me in and out in a hurry. Great and fair pricing , will come back again when need service repairs More

by GMJR4
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 30, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 29, 2020

My first experience was not good. My truck went in ‘to Service Brake System’. That portion went well, but they found a leaking rear axle seal and worn out brake shoes. I had the work done but when my wife More

by Shelbyman
Recommend Dealer
No
Employees Worked With
Jackie Koski, Gary (technician), Matt Torres
Jul 29, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 29, 2020

Had a pleasant experience with them when I purchased my vehicle, and again, when I got my vehicle serviced this week. Very professional and trustworthy. More

by SINAE.ERIN.KIM
Recommend Dealer
Yes
Employees Worked With
J. Fuentes
Jul 29, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 29, 2020

Very professional and courteous service and that is my Very professional and courteous service and that is my reason for switching dealerships is because of the staff at Mark Christopher are on point and More

by dflo562
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 30, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2020

Mark Christopher Dealership offers the early bird (evening drop off of your vehicle) and that saves so much time. I am a happy customer, thanks !!! More

by Airkdub5
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters is a true professional. He’s very thorough and he communicates any and all issues with your vehicle up front so you’re well informed on the condition of your vehicle. Ray Peters is doing better than 5 STAR WORK !!!!!
Jul 29, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2020

I took my car yesterday and asked to have a suspension inspection but in the end after an hour..the paper said the car had an alignment inspection which was not the procedure I required, now I have to fin More

by CCAVA
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 29, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 28, 2020

Brought car in on Friday am at my appointment time and it wasn’t repaired until Monday morning. Had no car for the weekend. Ap More

by audrey
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 29, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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