Mark Christopher Auto Center - Service Center

Just one problem .when I call service dept. Nobody answers. And when I leave a message nobody returns my calls. Other than than that everything else is great. answers. And when I leave a message nobody returns my calls. Other than than that everything else is great. More

Took our Cadillac in for ac work, and Dario took care of us. Understood our situation and delivered one day service on our care. Work preformed was ac condenser replacement, brad Olsen did amazing clean wor us. Understood our situation and delivered one day service on our care. Work preformed was ac condenser replacement, brad Olsen did amazing clean work and ac is blowing colder than ever!!! Thanks to these two guys I will be bringing our car back there for future service!! More

I felt the service where not explained adequately. I made an appointment and still had to wait in line. My truck was full dirty hand marks. Cashiers where not friendly. I was standing at the counter ignored an appointment and still had to wait in line. My truck was full dirty hand marks. Cashiers where not friendly. I was standing at the counter ignored before they acknowledged me. Overall not happy with my experience. This was my second visit for service. More

I was there at 7:00am, didnt open till 8:00. I didnt get out of there till 12:30pm, just an oil change and tire rotation. I watch my car go up on the rack, 15 minutes later it came down. 10 minutes it wen out of there till 12:30pm, just an oil change and tire rotation. I watch my car go up on the rack, 15 minutes later it came down. 10 minutes it went back up and sat for 2.5 hours and no one there. This was poor customer service which is not acceptable. More

I have been going to Mark Christopher service center for years, they have always provided and professionalism, serviced in a timely manner, great customer service. years, they have always provided and professionalism, serviced in a timely manner, great customer service. More

Car had more than one problem, they kept working to make all items correct. Very happy with their work and courteous service. Chuck Lake Arrowhead all items correct. Very happy with their work and courteous service. Chuck Lake Arrowhead More

Very quick. Just a recall by excellent service. Was impressed. Dario was a pleasure to talk to and show a real interest in my needs. impressed. Dario was a pleasure to talk to and show a real interest in my needs. More

Hi- both Ovo and Jeff were great, thank you so much. Very happy with the professionalism and service. Stay safe, and thanks again. All the best! happy with the professionalism and service. Stay safe, and thanks again. All the best! More

Honestly, we could not be more disappointed in the lack of service that we got from this dealership. Communication was almost nonexistent.our vehicle was dropped off at 9:30 am Friday for 30000 mile servic of service that we got from this dealership. Communication was almost nonexistent.our vehicle was dropped off at 9:30 am Friday for 30000 mile service and diagnostic check, received 1 call on Friday to suggest brake replacement which we declined and we were told we would receive a call after diagnostic test which never came so we were without our vehicle all weekend. We left a message at 4 pm Friday with our service writer Ray and never heard back from him. Early Monday ray called telling us we needed a cabin air filter which we did have replaced and was told to expect a call to let us know when our car would be ready. Replacing that filter is not a long process. At about 3 pm after not receiving a call we showed up to pick up our vehicle and Ray was not present so we paid the bill and received our vehicle. We chose mark Christopher service dept. because we purchased the car there but will not be returning as we feel we absolutely did not receive even the minimum customer service. We understand that the service dept is busy and we are not the only customers, that being said one of the main functions of the service writer is communication and updating. More

Got my truck back and they had not even look at the problem that I told him needed to be looked at. That was upsetting because it seem as if he didn’t listen to what I told him was the problem. Then it problem that I told him needed to be looked at. That was upsetting because it seem as if he didn’t listen to what I told him was the problem. Then it turns out I had to leave my truck and had to be calling to find out the status of my truck. More