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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,257 Reviews

6,257 Reviews of Mark Christopher Auto Center - Service Center

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July 11, 2020

Awesome service! They take great care of their customers. Jackie was a great help. Julie helped as well earlier in the week with my other vehicle. More

by Ricopeters
Recommend Dealer
Yes
Employees Worked With
Julie, Jackie in service
Jul 13, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 11, 2020

I very disappointed with the service they preformed last I very disappointed with the service they preformed last month I took my 2018 GMC truck for oil service and they also performed transmission setvic More

by VVICTORLUGNUTKINGIV
Recommend Dealer
No
Employees Worked With
I do not the name
Jul 13, 2020 -

Mark Christopher Auto Center responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2020

I am always impressed with the service and attention received in spite of having the repair expense. The waiting areas are usually clean and people friendly. More

by Shelia
Recommend Dealer
Yes
Employees Worked With
Dario Gomez - 5 stars
Jul 13, 2020 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2020

Quick and efficient service. I called and asked if I could get in right away, and they got me in. I appreciated that they worked me in More

by ctpierro
Recommend Dealer
Yes
Employees Worked With
Nabu
Jul 13, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2020

Great place and great service personnel wouldn’t go anywhere else. I always recommend your service and sales department. With the highest praise as possible More

by KLALINMAR
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 10, 2020 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2020

N/A kept getting the run around. Got my car back in worst condition then when I dropped it off and I still have to take it somewhere else to get it fixed More

by 89
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jul 10, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our service department. Here at [DEALERSHIP NAME], we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2020

I took my vehicle in for an oil change and transmission service when I picked up my car it was filthy it had oil on the paint and on the interior that was very unprofessional your quality control is horrib More

by LOUIE55
Recommend Dealer
No
Employees Worked With
Dario Gomez
Jul 09, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2020

I’m pleased with the repairs done, very dissatisfied because they didn’t wash it, it was filthy with dirt, dust and hand and finger prints all over. Also Low air pressure in tires. More

by belliott62554
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobutoshi Domon and Sam Abdelmesseh, Matt Torres
Jul 09, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2020

Frustrating how the service starts and ends at check-in...the lack of urgency was all too evident. I go to get the proper work done I need at Mark Christopher, but always end up wasting twice the More

by TiredOfWaiting
Recommend Dealer
No
Employees Worked With
Nobu, i think was his name, was great but the techs could care less as I watched them talk and laugh instead of bringing in my paperwork even once finally finished
Jul 09, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 08, 2020

Too busy. I had to wait for a part for 3 hours after ordering it the day before. However Julie was awesome. Very sorrowful, helpful More

by Laventawooten
Recommend Dealer
No
Employees Worked With
Julie Escobar
Jul 09, 2020 -

Mark Christopher Auto Center responded

Thanks for your honest review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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