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Mark Christopher Auto Center - Service Center
Ontario, CA
6,196 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6,196 Reviews of Mark Christopher Auto Center - Service Center
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Verified Customer
June 17, 2020
Made appt 5 days in advance, still sat behind 9 cars for service. Online was offered shuttle to work, when showed up was told due to covid it was not running. Due to volume of cars, oil change and rear ligh service. Online was offered shuttle to work, when showed up was told due to covid it was not running. Due to volume of cars, oil change and rear lights took 3+ hours. Expensive even for dealerships. $165 in labor to replace $20.00 rear parking lights. More
by Buickdriver12
Employees Worked With
Not sure
June 17, 2020
They were very busy but what dealership isn't. I had made an appt. the day before so I'm sure that helped. My service advisor Sandra Stevens was very congenial and good to work with. The customer lounges are an appt. the day before so I'm sure that helped. My service advisor Sandra Stevens was very congenial and good to work with. The customer lounges are very spacious and comfortable. I was watching episodes on the motor trend channel and enjoyed them so much I got a sub for myself and son for father's day. More
by Pappy Smurf
Employees Worked With
Sandra Stevens 5 stars
June 17, 2020
It’s bad they charge for material and labor and not need to change but they do it just because need to charge they are hungry about money not about do the right thing to change but they do it just because need to charge they are hungry about money not about do the right thing More
by CARLOSJEMENEZ20
Employees Worked With
Other Employees :
Mike Cagey, Gerald Waters, Frank Villalobos, Cassandra Meier, Rodney Reid, Matt Torres, DAS Admin
June 17, 2020
Had a 10:30 appt. arrived on time and waited 10 mins because a line was formed, with at least 6 car in front of me. What’s the point of making an appointment if you can’t handle the volume?? Came in for because a line was formed, with at least 6 car in front of me. What’s the point of making an appointment if you can’t handle the volume?? Came in for broken rear hatch strut replacement and oil change. was told initially that hatch could be fixed if part was in stock. Waited with no update on the part for 2.5 hours, and then was told part was not in and needed to come back another day. Thus, turned into A 2.5 hour oil change. Again, why schedule customers for an appointment if you can’t handle the volume without that long of a wait? Everyone who spoke to me was nice, but they clearly were in a hurry to get to their next task. More
by JOEYV91
Employees Worked With
Other Employees :
Names of people worked with don’t ring a bell, Rodney Reid, Matt Torres
June 16, 2020
Service rep. did not communicate effectively and seemed forgetful. Had to refer rep. back to text messages that were sent to me for reminders of what was discussed. forgetful. Had to refer rep. back to text messages that were sent to me for reminders of what was discussed. More
by txb05k
Employees Worked With
Jackie service rep.
June 15, 2020
Leaving my truck for service was a easy and fast process, they checked me right in soon as I pulled up to the line, I received a phone call that my truck was ready wow I thought that was fast. they checked me right in soon as I pulled up to the line, I received a phone call that my truck was ready wow I thought that was fast. More
by CHUCK.SLONE
Employees Worked With
Julie
June 15, 2020
Service was excellent I love coming to Mark Christopher they make me feel like family. Great environment wonderful people I will always come to Mark Christopher. they make me feel like family. Great environment wonderful people I will always come to Mark Christopher. More
by dbenitez0228
Employees Worked With
Matt Torres
June 13, 2020
Avo was excellent A-1 responsable kind respectous he was on time to what he promisedalso he tried to be very sure that my problem was solved on time to what he promisedalso he tried to be very sure that my problem was solved More
by JANOU59MAR
Employees Worked With
Avo exelent, Rodney Reid
