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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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May 04, 2020

My service rep neighbor who did an awesome job got the Cadillac in-and-out in less than an hour for changing out a battery and everything was re set up correctly great job! More

by BBMARK
Recommend Dealer
Yes
Employees Worked With
Nebu
May 04, 2020 -

Mark Christopher Auto Center responded

Mark, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 04, 2020

I had a appointment the customer service was very prompt and knowledgeable about my visit waiting area was very cleanInside add outside was very pleased with their service More

by ARTORTEGA45
Recommend Dealer
Yes
Employees Worked With
Gerald Waters
May 04, 2020 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 03, 2020

Great Service Department team. They Are always friendly, efficient and honest. I moved out of the IE area and still drive to Ontario to go to Mark Chris. More

by vlcomgirl15
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Klosky, Matt Torres
May 04, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 02, 2020

Was not told at time of drop off that recall on truck cover could not be done. Cover was removed and no one told me. More

by KRCS99
Recommend Dealer
No
Employees Worked With
Jackie.
May 08, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 02, 2020

I was very pleased with the help and service I received from Jesse and Ray in the service department. I will definitely come back again. More

by Bubb0508
Recommend Dealer
Yes
Employees Worked With
Ray and Jesse from service
May 04, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 02, 2020

Waiting 40 min in drive lane before being seen, was beyond me. Paying 500 dollars for tech to ultimately remove spark plugs. Job took less than hour. More

by EDMUNDFIERRO
Recommend Dealer
No
Employees Worked With
Robin
May 08, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 01, 2020

I had a good experience and a good deal. I love my car. Everyone was nice, courtesy, and helpful. Followed up when needed. Thank you More

by DEEMICHELLE90
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters, Frank Villalobos, Gil Gonzalez, Rodney Reid, Matt Torres
May 04, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 01, 2020

Wonderful people, very helpful and thorough. May God bestow His blessings upon these that work hard and work honestly. Great service and kind customer treatment. Will always return and makes me apprecia More

by neonpoptart
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Cassandra Meier, Rodney Reid, Matt Torres, DAS Admin
May 04, 2020 -

Mark Christopher Auto Center responded

We appreciate the kind words. We look forward to seeing you again in the future! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 01, 2020

Always love coming here to get my services done. Was very explanatory on why my vehicle needed certain work done and was very clear on all the details. More

by Carlos Reyes
Recommend Dealer
Yes
Employees Worked With
Jackie
May 04, 2020 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 01, 2020

I was a little disappointed with this service, in previous service dates my vehicle was always returned washed, the front was covered in dirty hand prints and not washed. More

by STEVE.TORREY
Recommend Dealer
Yes
Employees Worked With
Dario Gomez was very professional..
May 06, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. Best regards, McKenney Chevrolet Family

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