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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,231 Reviews

6,231 Reviews of Mark Christopher Auto Center - Service Center

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May 13, 2020

First service advisor said there were major issues with my vehicle, then second service advisor said nothing was wrong. Not sure why the huge difference of opinion! Doesn’t make me trust this place and whe More

by Hilinephil
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert khoury
May 15, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 15, 2020 -

Hilinephil responded

Really? Jeff,we worked on this. You had me turned around and the whole situation changed. Your first advisor said there was something “seriously wrong with the vehicle”.... changed advisors and all the sudden vehicle is perfect? It’s in the shop again for same issues and interesting how your competitor could find the valve body has issues along with other items! You guys kept the vehicle too long and didn’t really fix anything just charged me for a service and now that service was a waste because the issue still exist.

May 13, 2020

I was received very very well and my oil change was done quicker than they initially told me! Mrs escobar helped me out immensely and her customer service was excellent! More

by DANIELV1909
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
May 15, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback, Daniel. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 13, 2020

Mark Christopher’s service department is hard to beat. They have taken care of my vehicles for 12 years and I wouldn’t go any other place More

by Donna
Recommend Dealer
Yes
Employees Worked With
Domon Nobuyoshi
May 15, 2020 -

Mark Christopher Auto Center responded

Donna, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 12, 2020

Considering the situation the world is in. I think you guys did an awesome job of getting me in and out. I look forward to my next visit More

by MARSHD06
Recommend Dealer
Yes
Employees Worked With
Juan, Matt Torres
May 15, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 12, 2020

Serivce was fast and easy was in in out fast service department was great and took care of your needs and told us what they did More

by PSACHSE69
Recommend Dealer
Yes
Employees Worked With
Matt Torres
May 15, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 12, 2020

I have taken both my Toyota Hylander and Dodge Challenger for service recently at their respective dealerships and I have to say the Mark Christoper experience was the worst of the three dealers. No courtesy More

by srowbottom1966
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 10, 2020

The Service Team at Mark Christopher Buick are Great, Nobu has been my go to Service Advisor since we got our 2017 Buick Encore 2 years ago. Back in the day, Cadillac had a slogan "Standard of Excellenc More

by got67goat
Recommend Dealer
Yes
Employees Worked With
Nobu
May 11, 2020 -

Mark Christopher Auto Center responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 09, 2020

Happy with my service experience except for not being notified that my truck was done for over an hour while sitting in the waiting room. More

by keene_larry
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
May 11, 2020 -

Mark Christopher Auto Center responded

We appreciate your business and will review your feedback with our team. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 09, 2020

My vehicle wasn’t taken care of like a should’ve been. I had a steering angle sensor code Which disabled most of the safety features on the truck which included stabilitrak, Brake assist, cruise control. I More

by Michael
Recommend Dealer
No
Employees Worked With
Not listed
May 09, 2020

The service dept has done a super outstanding job of maintaining my 2007 Yukon XL. One day soon I will buy a new one. It’s been the best vehicle I have ever owned now with more than 250,000 miles all se More

by JFISGUS
Recommend Dealer
Yes
Employees Worked With
Matt Torres
May 11, 2020 -

Mark Christopher Auto Center responded

Thanks for your review! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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