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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,265 Reviews

6,265 Reviews of Mark Christopher Auto Center - Service Center

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May 23, 2020

After tearing my car down and putting it back together it has a loud sound similar to freeway noise but it's inside the cab. a vacuum leak perhaps! but your service people told me oh no that's that's fine it More

by LUCKIELESLIE
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid
May 29, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Here at Mark Christopher Auto Center, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 23, 2020

My service advisor, Nebu(?), did a fantastic job solving my problems! He bent over backwards and got results for me and made things happen! Chris Leggio should be notified of how wonderful my service experi More

by BBMARK
Recommend Dealer
Yes
Employees Worked With
Nebu
May 26, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 23, 2020

The staff is always professional and the service is usually fast and efficient and they keep me informed on the diagnostics when I take my car in for service. More

by mike
Recommend Dealer
Yes
Employees Worked With
Nobu D.
May 26, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 22, 2020

Great service quick service Very prompt let me know Great service quick service Very prompt let me know that some of the sevice didnt need to be done yet I said i would wait for the car for tire ro More

by lisaamoreno
Recommend Dealer
Yes
Employees Worked With
Nobu
May 22, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 22, 2020

Great service, excellent service writers. Nabu is a great Cadillac service writer. Would recommend this dealership for your service needs. For some reason it's a 25 word minimum. More

by Dfhurwitz
Recommend Dealer
Yes
Employees Worked With
Nabu
May 26, 2020 -

Mark Christopher Auto Center responded

We cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 22, 2020

Love this dealership they always take good care of me and my family, I will always recommend family and friends, Ray and Jeff the manager are always there to answer my questions, thank you guys. More

by Tony Sanchez
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray in service , Mike Cagey, Rodney Reid, Matt Torres
May 26, 2020 -

Mark Christopher Auto Center responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 21, 2020

Had to have my work truck towed in because it would not go in to drive, the next day my truck was finished and i was able to go back to work. I used to be a Service dispatcher at a gm store in Pasadena and More

by Dave Castillo
Recommend Dealer
Yes
Employees Worked With
Sandra in service
May 22, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 21, 2020

Avo very courteous service consultant and told me would be two hours right on time.Will be back with my other two Chevy's thanks More

by Michael.floyd92
Recommend Dealer
Yes
Employees Worked With
Avo
May 22, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 21, 2020

Great job. Took my Cruz in for an oil change. Great prices and service. Shout out to Juan and Ernesto for a job well done. More

by rosaocho3@aol.com
Recommend Dealer
Yes
Employees Worked With
Advisor Juan Fletes, Tech Ernesto
May 22, 2020 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Juan and Ernesto does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 20, 2020

The work was done fast and I feel my car is running better. I was provided with a loaner car which helped me to be able to get to and from work. They left my car absolutely dirty. Would have liked to h More

by Miera
Recommend Dealer
No
Employees Worked With
Dario
May 26, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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