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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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April 15, 2020

Great experience, Ask for Juan Fletes (Advisor), he do a great job keeping me updated with my car status. The service tech Manuel was super professional and find the problems right away. Really disappointed More

by Beckartusa
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Apr 17, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 15, 2020

oil change I called around 2 pm and was able to get my car in for same-day service. The staff was great, they let me know they closed at 5 pm. I was able to pick More

by BO.FLOURNOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rodney Reid, Matt Torres
Apr 17, 2020 -

Mark Christopher Auto Center responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 12, 2020

I love this place. Each time I come for any reason.... Everyone is so nice friendly and professional. I can ask anyone anything and I get the results I need. Thank you so much! Nobu, you take amazing c More

by CADDYLOVER03
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu is my service rep. Also, the gentleman that sits next to him.
Apr 17, 2020 -

Mark Christopher Auto Center responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 12, 2020

My truck was repaired the first time and in a timely manner. Everything I expected. The staff I dealt with was friendly and knowledgeable. I will return here for service. More

by MART.2020
Recommend Dealer
Yes
Employees Worked With
Avo
Apr 17, 2020 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 12, 2020

We came to pick up part a few weeks ago. It was not there even though Jackie said it was. She said she would fill up our tank when we came for part a second time. She did not fill up tank. More

by VIVATRASK2
Recommend Dealer
Yes
Employees Worked With
Jackie
Apr 17, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 11, 2020

Nobu was very helpful and communicated with me very professionally. I definitely will be back for service if I need it in the future. Thank you More

by Diamonangl
Recommend Dealer
Yes
Employees Worked With
Nobu
Apr 17, 2020 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 11, 2020

Very pleased with service specialist jackie she was very professional and helpful with my needs. I will go back again and again to Jackie with my service issues. More

by JC
Recommend Dealer
Yes
Employees Worked With
Jackie
Apr 17, 2020 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 10, 2020

I waited 3 hours for my vehicle. I had to actually go ask an employee about my vehicle. Come to find out my vehicle was complete and no one came to get me. My time is precious More

by erica.white21
Recommend Dealer
No
Employees Worked With
Matt Torres
May 08, 2020 -

Mark Christopher Auto Center responded

Erica, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 09, 2020

Always attentive to my needs. Not pushy and is always willing to listen to what I am financially able to do, friendly and understanding always a pleasure to work with. More

by reginaldsexton71
Recommend Dealer
Yes
Employees Worked With
Nabu
Apr 17, 2020 -

Mark Christopher Auto Center responded

Reginald, your feedback is invaluable to our team. We appreciate you taking the time out of your day to leave us this amazing review. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

April 09, 2020

Sandra was very kind in the entire process. She gave suggestions/recommendations, but did not push like some service people do. She was very friendly and flexible. I changed the appointment several ti More

by bingliyw
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
Apr 17, 2020 -

Mark Christopher Auto Center responded

Thanks for the perfect review. We're pleased that everything went well for you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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