Mark Christopher Auto Center - Service Center

Nothing was done to fix the problem and saying that is a normal Characteristic of a Cadillac transmission is not acceptable. My Cadillac still jerks when shifting in 1,2 gear normal Characteristic of a Cadillac transmission is not acceptable. My Cadillac still jerks when shifting in 1,2 gear More

Perfection and Trust One is normally apprehensive when they take their car into service. You can trust Mark C. I told the "symptoms" of what the car was doing and we looke One is normally apprehensive when they take their car into service. You can trust Mark C. I told the "symptoms" of what the car was doing and we looked at the plan of attack. Who ever worked prior on my car did not tell me that I had a nail in the tire and it was just patched.. Reason for the leaking. I would trust Kat with telling me the truth and help me next time also. More

I recently had an issue with an extended warranty I purchased from you guys, I called the service department on a number of occasions and no one answered the phone. The time that I was able to get thro purchased from you guys, I called the service department on a number of occasions and no one answered the phone. The time that I was able to get through my call was never returned. I decided to go in person to try to resolve the issue and my information was taken down and told that a manager would call me with a solution. That call never came, I called again and talked to Rodney and he said he would follow up with me in a day or so. Well Rodney never followed up, till this day the issue was never resolved and this whole process started December 20,2019. More

Avo was very helpful and kept me informed while I waited for the new replacement of a stolen catalectic converter. I’d recommend Avo to anyone! for the new replacement of a stolen catalectic converter. I’d recommend Avo to anyone! More

Juan Fletes has been my service writer as long as I’ve owned the Camero. He does an excellent job. My car was taken in promptly and returned with all the work completed. As always done to my complete sati owned the Camero. He does an excellent job. My car was taken in promptly and returned with all the work completed. As always done to my complete satisfaction. More

Customer service is great, it would be nice when a customer has to wait more than 2-3 hours to at least provide a courtesy car. They are friendly & courteous every time I have been there. Sometimes t customer has to wait more than 2-3 hours to at least provide a courtesy car. They are friendly & courteous every time I have been there. Sometimes they don’t answer the phone when trying to get an appointment. More

The service I received at your dealer was excellent I will recommend friends and family to your service department. Juan was very helpful and knowledgeable always kept in touch to keep me informed on my will recommend friends and family to your service department. Juan was very helpful and knowledgeable always kept in touch to keep me informed on my vehicle More

Fast, thorough, courtesy and complete. Jacqueline should be a manager. She's my go to person and always looks to my best interest. I always deal with her because she's the best! be a manager. She's my go to person and always looks to my best interest. I always deal with her because she's the best! More

Eric Silva was an amazing person to deal with. Definitely an asset to this dealer. He was very communicative about my truck and made sure I got it back quick an asset to this dealer. He was very communicative about my truck and made sure I got it back quick More

OK but has been better Communication at drop off, seemed not super interested I was there and on status if truck was ready. Just a message to call back, no info if there wa Communication at drop off, seemed not super interested I was there and on status if truck was ready. Just a message to call back, no info if there was an issue or if truck was ready. More