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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,271 Reviews

6,271 Reviews of Mark Christopher Auto Center - Service Center

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January 11, 2020

I waited 3.5 hrs for oil and filter change my appointment was at 7:10 i got there 6:50 every time I have been there has been 3 plus hr wait More

by LMND.MOORE
Recommend Dealer
No
Employees Worked With
Rodney Reid
Jan 15, 2020 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, The Mark Christopher Cadillac Team

January 11, 2020

The girl that helped was very nice and professional but unfortunately I didn’t get her name. The car was ready when promised. The waiting area was very clean and comfortable. More

by Marymilla7
Recommend Dealer
Yes
Employees Worked With
Unknown name
Jan 15, 2020 -

Mark Christopher Auto Center responded

Mary, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, The Mark Christopher Cadillac Team

January 11, 2020

A 15 year completely satisfied customer. Nobu is ALWAYS helpful, professional, and honest with great customer service. He greets me by name, a huge plus!! Thanks again. 😃 Nikita Billinger More

by kbugg2
Recommend Dealer
Yes
Employees Worked With
NOBUYOSHI DOMON
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Please let us know if there is anything else that we can assist you with. Take care, The Mark Christopher Cadillac Team

January 10, 2020

Always get great service, whether I come in to get things fixed, or simply to get my cars serviced. Nobu is always great at keeping my up to speed with the status of my cars which makes things easier for me More

by OHARAKSNP
Recommend Dealer
Yes
Employees Worked With
Nobu- 5 stars
Jan 15, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Take care, The Mark Christopher Cadillac Team

January 10, 2020

Busy center with great customer service and no hassle. The staff at Mark Christopher are friendly and efficient! Went in with my 6 month old, they have a nice service lounge with coffee, water, and vendin More

by CINDVALENCIA
Recommend Dealer
Yes
Employees Worked With
Jackie
Jan 15, 2020 -

Mark Christopher Auto Center responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, The Mark Christopher Cadillac Team

January 10, 2020

this will fall on deaf ears. The service falls short and takes waaaaaay too long. Felt patronized. Dont intend to use dealership anymore other than for warranty issues More

by ROBERTOTAVAREZ1
Recommend Dealer
No
Employees Worked With
Dont Know the name
Jan 15, 2020 -

Mark Christopher Auto Center responded

Roberto, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. We would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact us at your earliest convenience. Sincerely, The Mark Christopher Cadillac Team

More
January 10, 2020

Customer service is the most important element of a a car dealership in my opinion. In this regard, Mark Christopher’s service personnel have been outstanding, namely “Nabu” D. Who has always over the p More

by Home Accents
Recommend Dealer
Yes
Employees Worked With
Nabu D.
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Cadillac, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! All the best, The Mark Christopher Cadillac Team

January 10, 2020

They took really good of me. The service was done fast. The price was reasonable. I like that it was very professional. I will definitely come back again More

by MARCO03JR
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Jan 15, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, The Mark Christopher Cadillac Team

January 10, 2020

Hi first of all Jacky was a great service adviser. But your phone System sucks I won’t go back because I can’t find out what’s wrong with my truck because every time that I called it would hang up the cal More

by Richard Diaz
Recommend Dealer
No
Employees Worked With
John and Jacky
Jan 15, 2020 -

Mark Christopher Auto Center responded

Richard, we appreciate you sharing your experience with us at our dealership. It would mean a lot to our dealership if you gave us an opportunity to do our best in making things better. Please contact us as soon as possible so we can hear more about what happened and provide our assistance. ' Sincerely, The Mark Christopher Cadillac Team

More
January 10, 2020

Prompt, courteous service with smiling faces from the first person you meet to the last. Everything was explained to me what was going to be done and what was done. I will always go back!!!! More

by PANSYGODESS
Recommend Dealer
Yes
Employees Worked With
Ray Peters - Service Department
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Regards, The Mark Christopher Cadillac Team

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