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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,289 Reviews

6,289 Reviews of Mark Christopher Auto Center - Service Center

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January 12, 2020

Ray was courteous, knowledgeable, and extremely helpful. He secured a ride on the shuttle for me even after they were done for the day. I was so grateful bc otherwise I would have been stranded. More

by sophiespeace
Recommend Dealer
Yes
Employees Worked With
Ray ? From Chevy service dept
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you for writing about your visit with us, Sophie! We are happy to hear that Ray was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Kind regards, The Mark Christopher Cadillac Team

January 11, 2020

The girl that helped was very nice and professional but unfortunately I didn’t get her name. The car was ready when promised. The waiting area was very clean and comfortable. More

by Marymilla7
Recommend Dealer
Yes
Employees Worked With
Unknown name
Jan 15, 2020 -

Mark Christopher Auto Center responded

Mary, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, The Mark Christopher Cadillac Team

January 11, 2020

My experience with the service dept as got a lot better ever since I got eric Silva taking care of my car the previous service rep was not so good at her job to say the least bt Eric and the rest of the st More

by Marie Carla
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Marie! I'm very happy to hear that Eric was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Thanks again, The Mark Christopher Cadillac Team

January 11, 2020

It’s a pleasure working with Nobu!! Nobu is always on top of things, keeps me posted at all times, so professional and knowledgeable regarding any repairs that need to be done to my vehicle. More

by dxmeraz12
Recommend Dealer
Yes
Employees Worked With
Nobu
Jan 15, 2020 -

Mark Christopher Auto Center responded

Hi, and thank you for this great review! We're happy to hear that Nobu took care of you! They are a great asset and we appreciate all that they do. Please let us know if there is anything else that we can assist you with. Kind regards, The Mark Christopher Cadillac Team

January 11, 2020

Juan and Ray are two of the greatest.. Always make me feel like family when i am there.. I love the way i an taken care of. More

by NICOLLEWIGGINS06
Recommend Dealer
Yes
Employees Worked With
Juan
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you for your great review, Nicolle! We're glad to have Juan and Ray on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, The Mark Christopher Cadillac Team

January 11, 2020

As always MarkChristopher takes care of every one of my needs in a quick and timely fashion. I couldn't be happier with their service! More

by jrstaggs99
Recommend Dealer
Yes
Employees Worked With
Jackie Kloskey
Jan 15, 2020 -

Mark Christopher Auto Center responded

We are so glad we could take care of all of your needs at our dealership. Thank you for giving this feedback; we will be sure to share it with the team! All the best, The Mark Christopher Cadillac Team

January 11, 2020

Charge me for a tire rotation , when I have never paid for one at this dealership, where I bought my truck from . Disappointed never again More

by charlie.bazaldua
Recommend Dealer
No
Employees Worked With
Rodney Reid
Jan 15, 2020 -

Mark Christopher Auto Center responded

Charlie, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback regarding your visit. Please contact us at your earliest convenience. Sincerely, 'The Mark Christopher Cadillac Team

January 11, 2020

Sandra is nice girl. My English is not good. She did her best know me. We also use email for contact. I am happy in your company. More

by roin7088
Recommend Dealer
Yes
Employees Worked With
Sandra
Jan 15, 2020 -

Mark Christopher Auto Center responded

We loved reading this review! Happy customers are our aim, and it appears Sandra really hit the bullseye. We’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. All the best, The Mark Christopher Cadillac Team

January 11, 2020

Service technician Ray is awesome.. 5 stars in customer service! True professional, courtesy and really understands your needs as a customer. Also happy with everyone else is courtesy. More

by Mcruz Enterprises
Recommend Dealer
Yes
Employees Worked With
Ray (Service)
Jan 15, 2020 -

Mark Christopher Auto Center responded

We are pleased to hear that you had an excellent experience with Ray and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best regards, The Mark Christopher Cadillac Team

January 11, 2020

I waited 3.5 hrs for oil and filter change my appointment was at 7:10 i got there 6:50 every time I have been there has been 3 plus hr wait More

by LMND.MOORE
Recommend Dealer
No
Employees Worked With
Rodney Reid
Jan 15, 2020 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, The Mark Christopher Cadillac Team

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