Mark Christopher Auto Center - Service Center

Goof service , nice people Walked in and phones were ringing off the hook and there were only two employees working. Everyone was calm and collected and assisted customers as th Walked in and phones were ringing off the hook and there were only two employees working. Everyone was calm and collected and assisted customers as they walked in. Check in was quick and so was the service. I’d only ask that if the car wash service is backed up that that be communicated. My cars service was finished and it was parked where I could see it, but no one told me there was a wait for the car wash. More

Had check engine light on my 2016 GMC Duramax Worked with Avo Injian, he was very professional and kept me posted on the progress. Being from out of state I didn’t know what to expect. Avo was gre Worked with Avo Injian, he was very professional and kept me posted on the progress. Being from out of state I didn’t know what to expect. Avo was great and is a great asset to your business. I got the truck back cleaned and couldn’t be happier. Truly a great organization. More

Caleb rocks. Caleb was amazing. The process was seamless from start to finish. They dropped me off at home and dropped my car off when it was done. Caleb was amazing. The process was seamless from start to finish. They dropped me off at home and dropped my car off when it was done. More

Kat was really helpful and good team work. When I got there I was helped right away by someone even though it wasnt who I had the appointment with. The service was completed in a reasonable amo When I got there I was helped right away by someone even though it wasnt who I had the appointment with. The service was completed in a reasonable amount of time and I was on my way. Kat was really helpful and a good customer service writer More

Horrible! Saturday 12/28/19 I took my car in for a free inspection @ 6:40am(they opened at 7). By 10am they let me know I had a busted ball joint & a failed bat Saturday 12/28/19 I took my car in for a free inspection @ 6:40am(they opened at 7). By 10am they let me know I had a busted ball joint & a failed battery. First, I just purchased the 5 year battery 1 year ago from Pep Boys! I was not buying a new one from Mark Christopher. Second I work extended hours weekdays & can’t be there before service center closed. The service person said they had late pick up as late as 9pm. He would give me a loaner car l could drop it off & pick mine up by Monday nights. I explained that Tuesday was New Year’s Eve!! If he could not confirm my Vehicle could be picked up by Monday night I’ll bring it back another Saturday. He confirmed (in front of my mother) that I could pick up my car Monday night at the sales area. Well, the brand new 2020 loaner suv started stalling on the freeway!!! Would not go over 30 mph almost got me killed!! Luckily it was on my way to pick up my car. Unfortunately my car was not waiting for me!!! I waited 1 1/2 hours for the sales mgr to call the service mgr who called the service man. The sales mgr put me on the phone with the service person who then argued with me while the sales mgr listened. He said he called me after 5:3opm Monday night, to ask if I could confirm a pickup. Lies!!! The message(I still have it) said “your cars done, call me tomorrow morning” He PROMISED it would be done & ready for pick up Monday night! The sales mgr finally located my car, he confirmed the brand new(only had 75 miles on it) loaner car had the check engine light on, so something was wrong. No kidding!! To add insult to injury I took my car battery to have it replaced. They tested my battery twice but nothing was wrong with it. I am now telling my friends, family & coworkers not to go to Mark Christopher for any reason!! More

5 Stars for Service Juan Fletes Walked in to buy Def fluid from parts I explained my Dash says Poor DEF exhaust parts guy said we have the best service go see Juan Fletes so I did I Walked in to buy Def fluid from parts I explained my Dash says Poor DEF exhaust parts guy said we have the best service go see Juan Fletes so I did I explained to him my concerns I left my 11 Lifted GMC 2500 HD . Let me tell you I’m very OCD being an ex- Aircraft technician . I left my truck Juan called everyday explaining where there at. Most of the problem was under warranty great communication skills and updates . Anybody who only read negative reviews I’m telling you to trust Mark Christopher an go see Juan. I will be posting a positive review at the BBB . Thanks Juan!!!! More

Stuck between yes and no...to recommend this service center Long story short, took my truck in at 720 am...I knew it was the radiator that was leaking. But yet nothing was done. Left 2 messages to Juan. No resp Long story short, took my truck in at 720 am...I knew it was the radiator that was leaking. But yet nothing was done. Left 2 messages to Juan. No response till 320 ish. Went to pick up my truck since they didn’t do anything. Was expected to pay $155 for “diagnostics” spoke with Rodney the service manager (awesome service by him) took care of the engine light and did no charge just told me to add water since the radiator was leaking. Sent me on my way. Had another repair shop fix it in 3 hrs. More

Cheverey Normally when I get my service done is just after lunch when I get off it’s a little longer wait but this time a made an 8am reservation time and I wa Normally when I get my service done is just after lunch when I get off it’s a little longer wait but this time a made an 8am reservation time and I was out an hour early my contact person went over and beyond my expectations More

Oil change expired? Very long wait I took our 2017 Tahoe in for an oil change because my wife called and she was told that there was one complimentary oil change remaining. When we took I took our 2017 Tahoe in for an oil change because my wife called and she was told that there was one complimentary oil change remaining. When we took the truck in, we were told that the oil change had expired (which is ridiculous in and of itself). Since we were already there, we decided to let them do the service. We were told it would be about an hour and 1/2 even though we had an appointment. Ok. We’ll wait. Almost 3 hours later our truck was finally done and had a very poor excuse for a car wash on top of it all. Not sure I’ll ever bring any vehicle we own back to this dealership based on this experience. More

Good service but extremely long wait time Went in for an oil change for which I called ahead. I was given the impression that the wait wouldn't be too long when he asked if I was going to wait Went in for an oil change for which I called ahead. I was given the impression that the wait wouldn't be too long when he asked if I was going to wait. No one said that it could be awhile or offered to give me a ride home. I was there from 9am until 2pm with no updates. The worse experience I have ever had there. More