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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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December 21, 2019

Honest service I come here because I trust this dealership i’ve been to a lot of places where they give me false information on repairs that I don’t need I had a More

by jorgesoria70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thanks for this awesome review, Jorge! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 21, 2019

Oil change and maintenance was successful I had a problem with the infotainment system and I knew it would take a while since my truck is newer so the troubleshooting would be new to them. But More

by RSROMERO1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katherine
Dec 22, 2019 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 21, 2019

Very good Because the customer service was excellent. And it didn't take all day to have my car repaired. The car was cleaned in when I received it. More

by GRACECOUNTS43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaun
Dec 22, 2019 -

Mark Christopher Auto Center responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 21, 2019

Tire rotation Service people didn’t inflate my deflated tires, even though I have a tire rotation service. Now I don’t even know if they really perform my tire rota More

by M_JOCSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Jan 16, 2020 -

Mark Christopher Auto Center responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Mark Christipher Auto Center . We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 21, 2019

Oil Change This was my first time with service dept and they were great! I liked the fast service. Keep up the good work. Everyone is super nice as well. More

by TNR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Silva
Dec 22, 2019 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2019

Easy to make an appt Lic plate was turned upside down during service and no good explanation why. On service prior to this one the nut was so tight on the oil pan we could More

by Dgoodman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 16, 2020 -

Mark Christopher Auto Center responded

Thank you for providing us this feedback. At Mark Christipher Auto Center , we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. I would like to speak with you about this issue so we can work together to make things right, so please contact me directly at your convenience. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 20, 2019

Very friendly and professional Jackie did a great job, she was very helpful and knowledgeable about my issues. The service manager Jeff was also very helpful when it came to my issu More

by richbeesmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie, Rodney Reid
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2019

It was a pleasant experience with a very professional staff. Their service department is probably the biggest reason I stay with Mark Christopher. They are professional, thorough, and very easy to work with. I h More

by JBSU88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Khoury
Dec 22, 2019 -

Mark Christopher Auto Center responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2019

Thank you Avo Took our vehicle in for an oil change and tire rotation. Was there for about an hour. I called the day prior and was advised to bring it in the mornin More

by CHASSALCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2019

Recall It was great ray Peter's was very nice and got my truck done very fast he explained everything that was done and made sure it was washed I was very ha More

by HPETE5880
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray peters
Dec 22, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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