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Mark Christopher Auto Center - Service Center
Ontario, CA
6,265 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6,265 Reviews of Mark Christopher Auto Center - Service Center
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October 11, 2019
Sandra (new advisor) Sandra did a good job explaining all and having car completed in time. She asked if car washing was needed and my answer was no...many times that que Sandra did a good job explaining all and having car completed in time. She asked if car washing was needed and my answer was no...many times that question is not asked... More
by timothyrlanex3
Verified CustomerEmployees Worked With
Sandra
October 11, 2019
Lied About Service Needed I went in for an oil change and one of the service people came out with a dirty cabin air filter. He showed it to me and said it was 80% full and woul I went in for an oil change and one of the service people came out with a dirty cabin air filter. He showed it to me and said it was 80% full and would need to be replaced today. It didn’t look like my air cabin filter so I asked if it was mine and he said yes. I said ok, well take me to my car and put it in then and he said “oh, well this isn’t your air filter, but yours needs to be replaced too”. I said no thank you and they brought my car around, without washing it and I left. I think it is unsavory business practices to lie to customer about services needed. He assumed I was a dumb that could easily be manipulated and lied too. I won’t be returning for future service and have warned my friends and family of the practice. More
by christen.venegas
Employees Worked With
October 11, 2019
Quick and no b s will return with my truck My 2nd time in with my 2011 silverado and my experience both times were smooth and straight to the point and quality of work is flawless so Fay when My 2nd time in with my 2011 silverado and my experience both times were smooth and straight to the point and quality of work is flawless so Fay when you guys have time go on down to the service department! More
by Daniel
Employees Worked With
October 10, 2019
Tire Rotation I was a little surprised that you are now charging a separate fee for tire rotations. It used to be part of an oil change, but as all things these da I was a little surprised that you are now charging a separate fee for tire rotations. It used to be part of an oil change, but as all things these days, things change. More
by john.mathiesen
Employees Worked With
Robert
October 10, 2019
My customer service representative Nobu Damon Nobu,handled my customer service issue with complete professionalism as usual. I had to return twice because of an issue with an engine warning ligh Nobu,handled my customer service issue with complete professionalism as usual. I had to return twice because of an issue with an engine warning light that kept appearing after an oil change and injector service. Nobu handled my issue quickly and professionally. I have nothing but good things to say about the customer service at Mark Christopher Cadillac., I will definitely return to either purchase another vehicle or have my present vehicle serviced at the dealership. Thank you, Lionel L Tarin II More
by leotarin
Employees Worked With
Nobu Damon, Dario
October 10, 2019
Great service Erick kept me well informed about the progress of my vehicles repairs and had my truck back to me within a couple days. Thank you for the excellent se Erick kept me well informed about the progress of my vehicles repairs and had my truck back to me within a couple days. Thank you for the excellent service and for taking care of my truck. More
by sfranco57
Employees Worked With
Erick Silva
October 10, 2019
First Time I visited the service department for an oil change. I was kindly greeted by Sandra which whom my appointment was with. I also had the batteries chan I visited the service department for an oil change. I was kindly greeted by Sandra which whom my appointment was with. I also had the batteries changed in my keys, everyone was very friendly helpful. The coffee was delicious and I was in and out in less than 2 hours. More
by deidradede
Employees Worked With
Sandra
October 10, 2019
Near good 9/30/19 we found the parking lot confusing since you had to be in the right area for your car make. Put up signs!!! Julie Escobar was not nice as she 9/30/19 we found the parking lot confusing since you had to be in the right area for your car make. Put up signs!!! Julie Escobar was not nice as she griled me about who I spoke to when I ordered the battery. She was mean when she said that I must give her a name because they don't sell batteries to people just coming in "off the street!" Not true! Street traffic most business. Jose(parts) didn't know what she was talking about. He was super helpful, nice. I told Julie my battery was ordered for me, here to have it installed. She chilled after that, and disappeared after processing my paperwork. Couldn't ask her any q,s everyone else looked super busy. Where's my warranty in writing for records? Waiting room nice and clean, coffee n tea, cool machine. Everybody nice and efficient and helpful. TV only on car channel, no remote,so bring your own busy stuff. It's like a well organized beehive. Free car wash upon request, ask for it! Overall not bad, Lecture Julie on manners, the rest good job! Bring your ID for credit card use, otherwise hassle. They are doing their best. More
by Picky Puss
Employees Worked With
Jose (parts), Julie Escobar "advisor" (she couldn't work for me!) Cashiers were nice, manager was nice and very helpful.
October 10, 2019
Service The woman who helped was great, the guy who answered when I called to set an appointment eh...good thing you had her to make up for him. Thanks! The woman who helped was great, the guy who answered when I called to set an appointment eh...good thing you had her to make up for him. Thanks! More
by Kayleen
Employees Worked With
Don't know her name
October 10, 2019
Honest and timely customer service I had the first oil change service done at Mark Christopher on 09/30/19. The advisor, Avo Injian was honest in giving me a timeframe when the oil cha I had the first oil change service done at Mark Christopher on 09/30/19. The advisor, Avo Injian was honest in giving me a timeframe when the oil change service could get done in my SUV. The service was provided, including the washing of my car, plus it was all done one hour earlier than the estimated time. More
by RICHARD
Employees Worked With
Avo Injian and a second advisor sitting to the right of him. I don’t recall his name I’m sorry
