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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,348 Reviews

6,348 Reviews of Mark Christopher Auto Center - Service Center

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November 03, 2019

Mark Christopher rocks Everyone there is awesome Jeff Rizzy knows what it takes to build a solid team. Wouldn't go anywhere else. Would recommend to friends and family More

by edith.avilez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 02, 2019

Vehicle service I called to make an appointment for service on my vehical. The day of my appointment I arrived a few minutes passed my appointment time but service re More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 02, 2019

Horrible I was told less then two hours my appointment was at 7:50 am I left at 11:08 am how is that two hours and they did t even wash my suburban More

by elizroybal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Nov 06, 2019 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2019

Recall notice I always love their service department Ray takes a few minutes to talk about life and he even remembers some of the last visit conversation. It's the More

by Big mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2019

Short wait time friendly staff prices are a little high but always happy with the work they do on my truck will recommend to other Chevy owners More

by Ern1eLujan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2019

Cadillac I think they were in a hurry. But it was OK. Going back to get some things done, 3 stars for now. Nice looking parts counter. More

by TODD.W.FURLONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuu
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2019

Oil Change The people were very nice and friendly. the service personnel were very knowledgeable. They keep me informed of everything they did. They answered More

by MEJICOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2019

Awesome customer service The whole service dept. is amazing and super helpful! The cashiers are so sweet, the advisors are fun to work with and Jeff is an amazing manager. More

by JESSICARAEANNSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray, avo, Sam, Juan, Jackie, Robert, Julie, Erik, Veronica, Martha
Nov 04, 2019 -

Mark Christopher Auto Center responded

To say thank you is not enough, Jessica! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 31, 2019

Service advisor Ray I gibe service 5 stars- Servixe- My vehicle is 05 Yukon 2500. service advisor goes out his way and explain issues and has them solve. In a positive wa More

by Yv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 01, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 31, 2019

Long Wait time and untrustworthy. I took my car in for its normal oil change and Tire rotation service and it took 3 hours when there was only 1 car in the drive before me. I also noti More

by EAZORBASEBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julia in service.
Nov 04, 2019 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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