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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,243 Reviews

6,243 Reviews of Mark Christopher Auto Center - Service Center

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October 05, 2019

Sometimes good sometimes really bad NEVER trust what they tell you, do your own research. they do a good job as far as service goes, but don’t trust them, if they can get one on you they More

by Crysis27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 07, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 05, 2019

very excellent customer service and very helpful staff i bring my car car service for oil change and the person helping me let's me know what's else the car needs I try to get the money together and bring More

by Horacio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 05, 2019

Fast and professional service I went to the dealer to repair my colorado exaust sistem and my assesor sam aceves informed me that servicewas cover by special bulletin i was so hap More

by Yolita
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samuel Aceves
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 05, 2019

My car warned me about low oil and to be serviced soon. I have been going to Mark Christopher for many years and drove in almost at noon because I had a previous morning appointment. I was accommodated easi More

by KGRIMMESEY
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 05, 2019

Very Good No sinner did I pull in and start walking to the service area, a guy who said he just got hired there came up and greeted me. He was friendly and obvi More

by P_RUSIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert or Richard, can’t recall
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Great customer service! Both the management and staff took the time to ensure that my needs were met. This is a true testament that you get what you pay for. Great job! More

by Xzavia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi Domon, Matt Torres
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Charged $145 to test driver side door lock. NOT HAPPY! REPLACED A DOOR STRAP ON DRIVER DOOR, ASKED SERVICE REP TO CHECK IF DOOR LOCK WAS BROKEN. CHARGED $145. SHOULD DISCLOSE FEES BEFORE CHARGIN More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Oct 07, 2019 -

Mark Christopher Auto Center responded

Tony, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work toward a resolution together. Thank you for your patience and understanding. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Great fast and friendly service Went in was greeted right away. Told him what I was needing and he look up my service records and told me that I needed a new air filter told me how m More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Great Service! Went for an oil change and they got me out of there asap! Thank you for all the great service and care I was given and for the short wait!! More

by STEPHANIE.SANTANA53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rodney Reid, Matt Torres
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 04, 2019

Excellent Service Made an appointment with Ray. Got in immediately. Work was done to my satisfaction and on schedule. Would definitely recommend this service center to More

by Boat racer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 06, 2019 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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