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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,348 Reviews

6,348 Reviews of Mark Christopher Auto Center - Service Center

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October 30, 2019

Oil change/ recall I called on Monday evening to set up an appointment for the next day, I think it was Robert who I was speaking with. Asked me what's a good time, I t More

by GILBERTGARCIA46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Villalobos
Oct 31, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

One Happy Chevy owner Couldn't Ask for better dealership from the day I walked in the door...2017 I purchased a new 3500 high country dually..all services are done at the d More

by HORNCYCLEWORKS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Oct 31, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

Excellent customer service Greatly impress with Mark Christopher web site ability to set service appointments. Personal follow up front the service personnel before during an More

by JROMAN1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra form service
Oct 31, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

Unsatisfactory Work performed on vehicle questionable. Engine still makes a rattling noise. Timing chain supposed to be replaced. Work order says I refused to have r More

by not happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray peters
Nov 04, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

A good one Good honest people no bs got my truck fix and when I got it back my truck felt great I'm happy with the work they did More

by PLOPEZ5499
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert khoury
Oct 31, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

Recall Came in for a recall on my Malibu. Service was fast and satisfying. I appreciate it and I'm thankful for the good costumer service More

by AMartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 30, 2019 -

Mark Christopher Auto Center responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

2014 Impala Service I’ve been a loyal customer of Mark Christopher’s for many years, and purchase and service all of my vehicles here. They answer the questions of; 1) D More

by ACTIVEFAMILY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Mark Christopher Auto Center responded

This review was a pleasure to read! Our service team works hard to provide every guest with timely, professional, and knowledgeable service. Hearing that we are reaching this goal is a huge compliment! We look forward to seeing you for your next scheduled maintenance! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

Always A Good Experience I've Been Bringing My Cadillac Here Since 2015 And I Wouldn't Take My Vehicle To Any Other Place For Service. The Service Advisors Are Very Knowledgea More

by ERNIELEMUS77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Oct 31, 2019 -

Mark Christopher Auto Center responded

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our team was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

Substandard Service Service was to take 1.5 hours for a brake recall, service took 7 hours. I was never informed that service would take longer then it did. More

by Mr.Macias
Friendliness
Recommend Dealer
No
Employees Worked With
Avo Injian
Nov 04, 2019 -

Mark Christopher Auto Center responded

Mr Macias, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

Sun roof issue I’m not happy with your service department. Car has been in at least 4 times to fix the sun roof. Still not fixed. It’s under warranty. More

by RIPLEYMW1446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 04, 2019 -

Mark Christopher Auto Center responded

Ripley, thank you for sharing this feedback. Our goal here is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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