Mark Christopher Auto Center - Service Center

Except for warranty issues, I will not be returning to this Cadillac dealership. I made an appointment and took my Escalade in for a routine maintenance service (oil change, lube, tire rotation). Despit this Cadillac dealership. I made an appointment and took my Escalade in for a routine maintenance service (oil change, lube, tire rotation). Despite having an appointment, I was told it would be 3 hours. They offered no shuttle service so I could return to my office nor to pay for any Uber. It turned out that they took over 4 hours to complete the service. When I inquired why it took so long, I was told they were short on mechanics. Had I known all of this beforehand, I would have made arrangements for a ride. Also, staff wasn't very friendly. I've purchased 3 high-end vehicles from this dealership and expected better service than that. Very dissappointed. More

Went in for normal service. Car was done when promised. Washed and detailed. Looked brand new again. Service man, Rigo, was amazing. Won’t go anywhere else. Car was done when promised. Washed and detailed. Looked brand new again. Service man, Rigo, was amazing. Won’t go anywhere else. More

After three days three days, the dealership was unable to find a part for the 2008 SRX air conditioner system. Problem never solved. to find a part for the 2008 SRX air conditioner system. Problem never solved. More

The service department is great. Always pleasant. Easy to get appointments. Very friendly. On time. 5 of of 5! Always pleasant. Easy to get appointments. Very friendly. On time. 5 of of 5! More

The Service is always great and Julie Escobar is the best in the business bar none in the business bar none More

awesome service, waiting area is very clean and it was nice they had a area for my toddler to hang out in with small table and chairs so she could color. Leslie help us and was very nice and helpful ! nice they had a area for my toddler to hang out in with small table and chairs so she could color. Leslie help us and was very nice and helpful ! More

I normally do not leave reviews as they are subject to too many variables. What could be good one day could be a miss on another. But I must share my experience about our recent service on our 2018 GM too many variables. What could be good one day could be a miss on another. But I must share my experience about our recent service on our 2018 GMC Denali. From the moment we checked in to the moment we picked the truck up we were kept informed about every aspect of the process. I received updates from our Service Consultant Avo Injian at every step. Because this is a company vehicle, getting it back on the road is important as weekly planning must include our vehicles. There were no surprises as all time estimates were accurate and appreciated. Customer Service is almost a thing of the past. But Mr. Injian and Mark Christopher Auto Center prove that it is still Priority 1. More

When it comes to my LYRIQ they roll the red carpet. When it comes to my CT6 they don’t care and my car still has issues and I am still waiting for a loaner When it comes to my CT6 they don’t care and my car still has issues and I am still waiting for a loaner More

Everyone I worked with was very professional, courteous, and friendly. They all listened to my concerns and I was very pleased with the results. and friendly. They all listened to my concerns and I was very pleased with the results. More

Excellent service and communication from the service department. Very professional attitude and a pleasant experience. department. Very professional attitude and a pleasant experience. More