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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,221 Reviews

6,220 Reviews of Mark Christopher Auto Center - Service Center

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February 22, 2024

Great experience! Alex in sales and Jeff in service have taken care of all my needs and requests. Great dealership. Highly recommend Mark Christopher to anyone. Charli More

by CharlieCox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Feb 23, 2024 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Charlie. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 19, 2024

Good service, good communication and easy to make an appointment. Only place to take my car. More

by BETTY256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Mark Christopher Auto Center responded

Betty, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 19, 2024

I was about twenty minutes late to my scheduled appointment and they were able to still accommodate me. More

by DMontoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan F., Caesar.
Feb 21, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 19, 2024

Service Dept employees are quick to help you and make you feel at ease always More

by joesilva831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review, Joe! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2024

Years ago I had a bad experience at Mark Christopher Cadillac but recently I found myself there twice in a month. I'm very pleased that the service on my Cadillac was repaired however I was tired up the More

by MUSEVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2024

My Service Advisor Nobu Domon is OUTSTANDING. He provides me with all my options and is caring for service on my car. If Nobu was replaced, you would loose a outstanding Advisor. More

by Take 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Feb 21, 2024 -

Mark Christopher Auto Center responded

Thank you for the awesome feedback! You're right, Nobu is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2024

Very good and Jerry the sales person who sold us our pickup was very polite, helpful and professional More

by thomasabeyta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry sales man
Feb 21, 2024 -

Mark Christopher Auto Center responded

Thomas, we are truly grateful for this awesome review! We are thrilled that Jerry was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 18, 2024

Service was quick, and service advisor was friendly and honest. This dealership always takes care of me. More

by FSOLIS31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Mark Christopher Auto Center responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 18, 2024

Dario was my service advisor and did a great job of greeting me. I explained the issue I was having and said he would have a tech check it right away. He called me shortly thereafter and informed me of More

by basievert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario
Feb 21, 2024 -

Mark Christopher Auto Center responded

Hello and thank you for your kind words! Dario is a great asset and I am glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 17, 2024

Took my 2018 Chevy Equinox in due to having some issues shifting. I dropped it off on a Friday at 8AM and took me reaching out on a Tuesdays mid morning to get an update on diagnostics and more than $200 i More

by AG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie
Feb 20, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback, Amanda. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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