Mark Christopher Auto Center - Service Center

Customer very satisfied The Service Department is always so attentive to me as a customer. They’re very honest and not overpriced!! The work is always completed on a timely m The Service Department is always so attentive to me as a customer. They’re very honest and not overpriced!! The work is always completed on a timely manner!! Great Customer Service!! If you require service done on your vehicle ask for Nobu because, he is excellent to work with!! Nobu is very knowledgeable and pleasant to work with!! More

Fast service The service employees are friendly and professional. The service was fast, my car was ready before The time that I was quoted. I received my car prom The service employees are friendly and professional. The service was fast, my car was ready before The time that I was quoted. I received my car promptly and washed also. More

SUPER HAPPY WITH MR. GOMEZ"S SERVICE UPON MY ARRIVAL AT SERVICE I WAS GREETED BY MR.GOMEZ AND HE LISTEN TO MY ISSUE WITH MY ESCALADE . HE CALLED ME A FEW DAYS LATER AND I PICKED UP MY UPON MY ARRIVAL AT SERVICE I WAS GREETED BY MR.GOMEZ AND HE LISTEN TO MY ISSUE WITH MY ESCALADE . HE CALLED ME A FEW DAYS LATER AND I PICKED UP MY ESCALADE AND DROVE EXCELLENT. THANK YOU MR. GOMEZ YOU DID AN AWESOME JOB. More

Fast, efficient, and pleasant I called in for a last minute oil change and they were able to help me. They were informative and very helpful in my time there. I called in for a last minute oil change and they were able to help me. They were informative and very helpful in my time there. More

Great Service Took my car in for service and received great support from Mike. Mike was very informative and the car was finished without the expected time frame. Took my car in for service and received great support from Mike. Mike was very informative and the car was finished without the expected time frame. The service waiting area was clean and quiet which allowed me to focus on some work. Got a carwash which was quick and great More

Fast & Friendly Oil change was priced better than most, car washed for free, and great service! I will definitely return the next time my Cadillac needs service. Oil change was priced better than most, car washed for free, and great service! I will definitely return the next time my Cadillac needs service. More

Always receive great customer service! My vehicle is always thoroughly inspected and I immediately get notified if something else is in need of repair or replacement. Also offer shuttle ser My vehicle is always thoroughly inspected and I immediately get notified if something else is in need of repair or replacement. Also offer shuttle service of you need transportation. More

Slow service & not properly stocked Waited 5 hours to replace rear tail lights. Explanation was a complete system check was done, even though the dash board read “rear turn signals need Waited 5 hours to replace rear tail lights. Explanation was a complete system check was done, even though the dash board read “rear turn signals need service”. And then I was told they only had one bulb and had to have one brought to them. Really! When do they restock? Ridiculous. More

Poor Service to fix the same problem with my CUE System When I brought my cadillac to show them the CUE system touch screen did not work and screen shattered the first service guy told me I'd have to contac When I brought my cadillac to show them the CUE system touch screen did not work and screen shattered the first service guy told me I'd have to contact the manufacturer. So I did and the lady was very good and empathetic to my concern. She informed me I would reluctantly have to go back to the dealership I bought the car that charged me $1600 two years ago to replace the CUE, to give me an estimate to replace it again. When I saw another service sales person Dave, he was not very empathetic at all. When I had the car diagnosed I asked if he wanted the name of the manufacturer and he said he didn't need it and I would have to contact them myself once they gave me the estimated cost of repair. Thankfully the manager, whose name I did not receive, said the manufacturer agreed not to charge me since it wasn't my fault the screen cracked and touch screen didn't work again. At least when my husband dropped off the car, it didn't take long to repair and now it is working well. My husband did inform someone that there was a CD stuck in the player, but they did not even check to get it out per Dave, as he wasn't told about a CD when I picked up the car. Dave did tell me these were two separate units, so I guess this other guy didn't want to even tell my salesperson to check it. Poor customer service all around. I doubt if I ever decide to buy another Cadillac if I'll use this dealership. When I decided to buy out my lease, the salesperson kept trying to get me to buy the next model since he could not find me another SRX. I guess if I didn't buy the next model, so customer service went down. More

Problem / Solution Minor issues regarding the 2013 Escalade interior and normal service, fixed. As usual Nobu did a great job of making sure the issues were delt with. Minor issues regarding the 2013 Escalade interior and normal service, fixed. As usual Nobu did a great job of making sure the issues were delt with. Thanks More