Mark Christopher Auto Center - Service Center

Very helpful I Will ask for ray Peters When I come back again And again and again and again I will be back for service The lounge is comfortable I Will ask for ray Peters When I come back again And again and again and again I will be back for service The lounge is comfortable More

Disgruntled but later satisfied Friday, July 12th, purchased a 2019 Buick Enclave and the next day I notice the rear was not cooling off properly so I had to take it into the service Friday, July 12th, purchased a 2019 Buick Enclave and the next day I notice the rear was not cooling off properly so I had to take it into the service dept that following Monday morning. I arrive first thing in the morning because after I was just getting off from work. I was very tire and a bit disgruntled because I am already in the service dept with my brand new car. After waiting 3 hrs, I am finally told there's some sort of leak that needs to be fixed and need to leave my vehicle, however there are no loaner cars. I contacted my sales person, Nick Jensen whom was so helpful in my sales, to tell him was going on. He went above and beyond by immediately coming over to get me a loaner car so I could go home to sleep. Dave Miller my service rep, was empathetic and apologetic and did everything he could to get my new car back to me asap. Thank you to all. More

Excellent Service Technicians were very helpful and answered all of my questions. They were also very thorough on the need maintenance. Will definitely bring my car bac Technicians were very helpful and answered all of my questions. They were also very thorough on the need maintenance. Will definitely bring my car back in the future for service. More

Review of service Oil change, 117 point inspection, and car wash. Got there at 11:40 for a 12pm appointment was out of the door by 2pm. Air conditioned waiting room wit Oil change, 117 point inspection, and car wash. Got there at 11:40 for a 12pm appointment was out of the door by 2pm. Air conditioned waiting room with a TV. More

Receive oil change, tire rotation & air filter replacement I arrived early for my scheduled 10:00 a.m. service and Nobu Domon got me started right away. I was escorted to the lounge where I waited. It was clea I arrived early for my scheduled 10:00 a.m. service and Nobu Domon got me started right away. I was escorted to the lounge where I waited. It was clean and there was a variety of refreshments to choose from. The bathrooms were also clean. I was thoroughly entertained by the Home Repair Show on television. The service was prompt and efficient; everything was explained when service had been completed. Overall it was a pleasant experience and a very nice morning. More

Great Service and clean car too. Nabu always provides excellent service. He took care of my Hummer and now my XT5 Cadillac. Thank you again I will be back again soon. Nabu always provides excellent service. He took care of my Hummer and now my XT5 Cadillac. Thank you again I will be back again soon. More

oil change and diesel fuel filter plus recalls All work was completed in a timely matter and Julie my service consultant is a very pleasant and explained what all service that was done. All work was completed in a timely matter and Julie my service consultant is a very pleasant and explained what all service that was done. More

Outstanding Service I had to take my Yukon in for the Eckbond application one day earlier than the scheduled appointment due to personal reasons and Juan Fletes and Staff I had to take my Yukon in for the Eckbond application one day earlier than the scheduled appointment due to personal reasons and Juan Fletes and Staff actually worked on it that evening and had it completed by 9:00 the actual day of the appointment. This made it move convenient for my wife and I to get the vehicle back sooner so the she was able to do what she needed to do earlier. More

The absolute worse customer service I have ever experienced. Lackadaisical approach to greeting customers. Staff are unprofessional and very unfriendly. They seem bothered by customers asking questions. The enti Lackadaisical approach to greeting customers. Staff are unprofessional and very unfriendly. They seem bothered by customers asking questions. The entire waiting area of customers had very negative things to say about the service received and compared their experiences to other Cadillac dealerships. This shouldn’t be a surprise that this particular site is horrible. Pay attention to your reviews and change your staff. Get people that see value in customer service. I’ve been a Mercedes owner for the past 10 years and I must say the quality of service was well below what I am accustomed to. Makes me question if I want to own a Cadillac in the future. More

Excellent service , Dario made sure we were totally satisfi. Dario took excellent care of us, he made sure that the service dept took care of our car in a timely fashion. I love that they always return my car w Dario took excellent care of us, he made sure that the service dept took care of our car in a timely fashion. I love that they always return my car washed👍 More