Mark Christopher Auto Center - Service Center

I have never experienced service with minimum communication. I had to rent a car without knowing what if any work needed to be done . My vehicle was in for almost 3 days without a diagnosis. Then communication. I had to rent a car without knowing what if any work needed to be done . My vehicle was in for almost 3 days without a diagnosis. Then when I did go pick It up. The cashier was like a robot. No facial expressions, don’t bother her is the vibe she puts out. Unfortunately, I am still experiencing the same issue i did before taking it in the first time: I paid good money for a warranty . I am not looking forward to another terrible experience. More

Comfortable facilities; courteous and knowledgeable staff; efficient service experience . Only frustrating experience can be long hold times as staff is busy helping other customers staff; efficient service experience . Only frustrating experience can be long hold times as staff is busy helping other customers More

Jackie was a little behind on keeping me updated as promised, by a day in regards to price and delivery of repairs. Price was also a concern. I had been text 1,900.00 when I went to get the car, total promised, by a day in regards to price and delivery of repairs. Price was also a concern. I had been text 1,900.00 when I went to get the car, total was over 2,100.00 , when asked , I wasn’t really told a good explanation, just what I already knew. When we entered the service area, asked for Jackie , was told she’d be right up, she was aware we were there, as I had text her, I’d be there by 12pm and other service employees had let her know customers were waiting . Fifteen minutes later Jackie walked in, didn’t ask if we were waiting for her as we stood in the service podium area, I had to approach her, this after she had been at her podium for 5 minutes or more. Cashier was unfriendly, we felt we were intruding upon her time with a male co- worker, she was very dismissive of us. Overall as a customer felt under valued … More

Great experience buying a Cadillac Lyriq. Love the vehicle and was treated very well. My first electric vehicle, so training was important and they delivered! I met the service advisors at th Love the vehicle and was treated very well. My first electric vehicle, so training was important and they delivered! I met the service advisors at the Cadillac service center who are very knowledgeable. So glad I made this purchase! More

They will steal your money and give you the runaround. Beware of the Service Manager. Beware of the Service Manager. More

Took almost 3 weeks for a simple common repair on a canyon. Communication was not always great. Had to call multiple times because no call back canyon. Communication was not always great. Had to call multiple times because no call back More

Our oil change and tire rotation went perfectly. Everyone was helpful, and the job was completed without any issues. Ray was excellent as usual. Everyone was helpful, and the job was completed without any issues. Ray was excellent as usual. More

Friendly customer service and the oil change service was completed within 2 hours, less than initial time quoted completed within 2 hours, less than initial time quoted More

Work was a recall, nothing special about it, Julie (I believe that was her name) was great believe that was her name) was great More

the car was kept. Almost 3 weeks... for what reason ?? but was. Informed on the process rental was supplied. Almost 3 weeks... for what reason ?? but was. Informed on the process rental was supplied. More