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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,225 Reviews

6,229 Reviews of Mark Christopher Auto Center - Service Center

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May 12, 2023

Quick service with my appointment. I was in and out of there in about 45 minutes. Although with that being said, there’s no guidance when you pull up if you stay in car or get out. I w More

by ChevyColorado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None I worked with names are on here.
May 16, 2023 -

Mark Christopher Auto Center responded

I would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 12, 2023

Daris 5 Excellent service. Friendly, knowledgeable staff. Coffee machine and TV were appreciated, too. Thank you! More

by cvines4669
Recommend Dealer
Yes
Employees Worked With
Hi
May 15, 2023 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 12, 2023

Car given for recall issues. Car taken and then report that parts are not available. Very pathetic and poor service standards Absolutely horrible More

by Tushar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrezi
May 16, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us, Tushar. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 12, 2023

They charged $200 to tell me what I know (the radiator leaks). That’s why we took it there in the first place. I did not go thru with this service. More

by EBMMJR
Recommend Dealer
No
Employees Worked With
Dario
May 16, 2023 -

Mark Christopher Auto Center responded

Thank you for the feedback! I appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 11, 2023

Did their job in record rime and got me out before lunch Very good service More

by JMBLEGAL
Recommend Dealer
Yes
May 12, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 10, 2023

Went in for regular maintenance and was told there will be a slight delay it was a Saturday so I expected it to be busy.But to my surprise I was out in one hour it was great! More

by gcluvsipo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
May 12, 2023 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 10, 2023

My service writer was great. I work in automotive and he was on it. I'm very glad to found a place to take my truck. More

by James Espinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres, Matt Torres
May 12, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input, James! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 10, 2023

Everybody was helpful. I was notified of what was happening every step of the way. More

by Paula
Recommend Dealer
Yes
Employees Worked With
5
May 11, 2023 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback, Paula. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 10, 2023

Great Overall fast, polite, professional and knowledgeable That's it I'm done Like I said I'm done More

by AIHERMOSILLO@VERIZON.NET
Recommend Dealer
Yes
May 11, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 09, 2023

Had a problem with my GMC Acadia transmission- still under warranty. Mark Christopher ,like times past, did a great job and always kept me informed. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan at service
May 11, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input, Jim! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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