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Mark Jacobson Toyota

Durham, NC

4.8
2,477 Reviews

4516 Durham-Chapel Hill Blvd

Durham, NC

27707

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Showing 2,477 reviews

August 25, 2014

very helpful and knowledgable. the very best Ramzi is absolutely the best!!!!! He made sure I got the car I wanted and within my budget. I would definetly recommend him. He is very customer foc More

by rubydee7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramzi Alshamali
Aug 25, 2014 -

Mark Jacobson Toyota responded

Thank you for taking the time to share your feedback, Rubydee! We take pride in providing a comfortable and professional experience, your review lets us know we've succeeded. We'll make sure the team sees this, they'll be thrilled to see it! Doug Hanenberg General Manager - Mark Jacobson Toyota

August 25, 2014

Fastest Car Purchase Yet Mark Eskew was very pleasant to work with. We got a great deal on a new car and are satisfied customers. We will recommend Mark to friends and family. More

by jessica.phelps1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Eskew
Aug 25, 2014 -

Mark Jacobson Toyota responded

Welcome to the Mark Jacobson Family, Jessica! It was a pleasure working with you, enjoy your new vehicle and don't hesitate to contact us for anything you need! Doug Hanenberg General Manager - Mark Jacobson Toyota

August 23, 2014

ELIE BEIT-YANNAI Mr Edwin Caldwell, was excellent. He first figured out what is our budget and needs then was able to suggest us a choice. He was professional with r More

by Beityannai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin L. Caldwell
Aug 25, 2014 -

Mark Jacobson Toyota responded

Great to hear, Beityannai! It sounds like Edwin did a wonderful job with your purchase. Please let us know if we can do anything going forward, it was our pleasure! Doug Hanenberg General Manager - Mark Jacobson Toyota

August 16, 2014

Buying an Avalon hybrid My husband and I went to Mark Jacobson Toyota on Monday, August 4 because I had bought my 2007 Camry there and am diligent about regular service there More

by profesora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Gunter
Aug 18, 2014 -

Mark Jacobson Toyota responded

It was our pleasure, profesora! Sounds like you and Rob had a great relationship, that can really make buying a new vehicle all the better! Please let us know if you have any other questions regarding your new Avalon, don't be a stranger! Doug Hanenberg General Manager - Mark Jacobson Toyota

August 16, 2014

Service Manager par excellance I had my car serviced this past week and while there I inquired about a back-up camera to install on my 2006 Highlander. David Boyd went above and be More

by Gussie1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Boyd
Aug 18, 2014 -

Mark Jacobson Toyota responded

Thank you for the years of loyalty, Gussie1954! Great to hear that Dave went above and beyond, that's one of the principles we swear by at MJT! We appreciate you taking the time to leave this review, because we know you didn't have to. Have a great day! Doug Hanenberg General Manager - Mark Jacobson Toyota

August 16, 2014

New Sienna XLE Our salesperson was Luis Pietri and he was a true pleasure to work with. The Sales Manager Bob Joyce is an example of what a true professional is, he More

by ochall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Joyce
Aug 18, 2014 -

Mark Jacobson Toyota responded

Thank you for the kind words, ochall! We appreciate you coming to us for your purchase, we don't take that responsibility lightly. Enjoy your new vehicle and please stop by and say hello soon! Doug Hanenberg General Manager - Mark Jacobson Toyota

August 15, 2014

Great experience!! I had a very good experience with my purchase of a new Corolla. I had very limited time due to a loved one in the hopsital and my salesman, Tom Coffe More

by npampeno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Coffey
Aug 18, 2014 -

Mark Jacobson Toyota responded

Thank you for the kind feedback, npampeno! We're glad to hear we helped ease your purchase in tough circumstances. Best wishes to your loved one and please let us know if you need anything in the future, we're here! Doug Hanenberg General Manager - Mark Jacobson Toyota

August 15, 2014

Barbara Decatur is a Angel sent from GOD! I want to thank Barbara Decatur in the sales department for her wonderful Customer Service. She made my purchase was easy, fun and she was very honest More

by karao2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Decatur
Aug 18, 2014 -

Mark Jacobson Toyota responded

Really great to hear your story, karao2004! Barbara is a really wonderful asset to our team, it sounds like she was a perfect match for you and your purchase! Please do recommend our dealership to your friends and family, we really appreciate it! Doug Hanenberg General Manager - Mark Jacobson Toyota

August 14, 2014

Great experience! We decided to use Costco to purchase my husband's new car and were matched with Mark Jacobson. Within 15 minutes I received a call from Tom Coffey in More

by Jptorrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coffey
Aug 18, 2014 -

Mark Jacobson Toyota responded

Thank you for giving us the chance to earn your business. The new Highlander is an amazing vehicle, great to hear how pleased you are! Don't be a stranger, Doug Hanenberg General Manager - Mark Jacobson Toyota

August 09, 2014

Girl power! Just leased 2 vehicles. General manager, Doug, and sales rep, Barbara, were both extremely helpful in showing us different vehicles, and determining t More

by Wvavrousek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara, Doug Hanenberg
Aug 11, 2014 -

Mark Jacobson Toyota responded

It was great working with you! Thank you again for trusting us with your big decision, it means a lot to everyone here at MJT! Please let me know if I can do anything more to help! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

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