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Mark Jacobson Toyota

Durham, NC

4.8
2,475 Reviews

4516 Durham-Chapel Hill Blvd

Durham, NC

27707

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Showing 2,475 reviews

July 31, 2014

Great Job Randy has been my service advisor for four years and he has been outstanding! I would not go anywhere else unless he left! Way to "rock Randy"!!! More

by Tanya980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Pettiford
Aug 06, 2014 -

Mark Jacobson Toyota responded

We appreciate your loyalty, Tanya! It sounds like Randy has treated your vehicle with great care over the years, we look forward to helping you in the future! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

July 31, 2014

The best service ever Mr Pietri gave me the best service I ever had while buying a car. He was not pushy and even helped me with getting my insurance lower. I want to thank More

by stevecccc927
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Pietri
Aug 06, 2014 -

Mark Jacobson Toyota responded

Great to hear, Steve! We appreciate the kind words regarding your visit. Stories like this let us know we've succeeded. Have a great day! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

July 30, 2014

Ask for Barbara Decatur! We bought our first Camry last October. Barbara was our sales person, and it was such a great experience that when we wanted to buy a second car for More

by Camry#22014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Decatur, Tay Page
Jul 31, 2014 -

Mark Jacobson Toyota responded

Thank you for your loyalty, Camry! It's always great to see a familiar face, it sounds like you have a great looking driveway! Please let us know if you need anything going forward, you know where to find us! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

July 30, 2014

Great 2014 RAV4 Buying Experience We decided that it was time to rade in our 2006 RAV4 for a new model. Since we had such great experience with that car and the Toyota service, we vis More

by ralehner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Koestner
Jul 31, 2014 -

Mark Jacobson Toyota responded

Thank you, Ralehner! Sounds like your experience was quick and enjoyable, just what we like to hear. Enjoy your new RAV4! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

July 30, 2014

Just bought my second Sienna at Mark Jacobson After having my old Previa repaired at Mark Jacobson, when it was time to replace it, we went to MJ because we knew the service department so outstand More

by GreyhoundGal
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Decatur, Tay Page
Aug 06, 2014 -

Mark Jacobson Toyota responded

Thank you, GreyhoundGal! It sounds like Tay did a wonderful job in showing you the Sienna. It is a really great vehicle. Please let us know if we can do anything going forward. Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

July 29, 2014

Alex Dias and Mark Jacobson...how refreshing! I thought it was time to write a review for Mark Jacobson Toyota and especially our salesman, Alex Dias. I just completed another transaction wit More

by jmaven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Dias
Jul 31, 2014 -

Mark Jacobson Toyota responded

Thank for the kind words, jmaven! It's great to hear how well you were treated! Alex is one of our best and it sounds like he did great work! Welcome to the Mark Jacobson Family! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

July 29, 2014

Wonderful car buying experience! I went to Mark Jacobson Toyota some years ago when car shopping and was glad to have returned when I recently purchased my new corolla. The staff was More

by deansm07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Koestner
Jul 31, 2014 -

Mark Jacobson Toyota responded

Great to hear, deansm07! Thank you for your trust, it was a pleasure working with you! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

July 28, 2014

New RAV4 , thanks Rob Gunter was very professional and patient , we hand a very nice and great experience with him , also the Mark Jacobson toyota . Very friendly compa More

by Pearl white
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Hanenberg
Jul 31, 2014 -

Mark Jacobson Toyota responded

It was our pleasure, Pearl! Thanks for sharing and please let us know if you need anything going forward! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

July 25, 2014

student Well, where do I began. First off this has by far been the best dealer experience I've had in my years of living. I walked through the doors of Mark More

by jsmith12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramzi
Jul 31, 2014 -

Mark Jacobson Toyota responded

That's how it works sometimes, Jsmith! The new models are great and you're not the first to leave in a new vehicle when it wasn't the plan. You made a great choice! Don't be a stranger! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

July 24, 2014

2nd lease vehicle I was hesitant in leasing a vehicle. Mark Jacobson Toyota created an environment of trust with their employees. Edwin Caldwell took over from my fi More

by njalton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Caldwell
Jul 31, 2014 -

Mark Jacobson Toyota responded

Thank you for trusting us with your business, Nancy! Your experience is exactly what we strive for, please don't be a stranger! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

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