Mark Jacobson Toyota

The dealership lied and reneged on a deal I bought a 2020 Corolla from Mark Jacobson Toyota a few months ago. Brought my wife in to buy a car a few days ago. Just for clarity, this complaint h I bought a 2020 Corolla from Mark Jacobson Toyota a few months ago. Brought my wife in to buy a car a few days ago. Just for clarity, this complaint has nothing to do with the salesman, only about the manager Jim Malpede . We were told we had a deal for a 2019 Camry at certain parameters. We were told that the deal we agreed upon included no money down. I confirmed there would be no money down numerous times between myself and the salesman over the phone and via text. When we returned to purchase the car, we sat down with the salesman to sign the paperwork. the salesman informed us that he had the wrong paperwork because there was no money down for this deal. the salesman said he would be right back with the correct paperwork. However, the manager Jim Malpede came over and nastily told us that we misunderstood the offer, we got our wires crossed, and that this was our fault because we were supposed to put money down for this deal. Jim was very condescending and spoke down to us. In fact, he acted like he was the smartest guy in the room. When I informed him I was a bit annoyed that this was happening, his response was "don't get the car." We wound up going to Honda instead, since Jim told us to walk out. This experience was especially shocking because my wife and I have bought two cars from Mark Jacobson before. Instead of continuing a business relationship with this dealership, I will never purchase a car from them again. More

New Car Sale Due to the outstanding customer service of salesman, Turhan Johnson my husband and I were able to acquire a 2020 Corolla in term of affordability i Due to the outstanding customer service of salesman, Turhan Johnson my husband and I were able to acquire a 2020 Corolla in term of affordability in one business day. The staff and everyone around was aware of our presence as a customer. I recommend Mark Jacobson Toyota to anyone looking for affordability, safe and reliable transportation. More

Leasing new car The lease was up on my 2017 Hyundai and I decided to return to driving a Toyota as I've had 4 in the past. Salesman Reece was pleasant, polite, and lo The lease was up on my 2017 Hyundai and I decided to return to driving a Toyota as I've had 4 in the past. Salesman Reece was pleasant, polite, and low pressure, and he did not treat me like he thought I was brainless. They bought out my old lease and got me into a new Camry Hybrid with all the safety features I requested. More

Persistent and Reliable Service Thanks to the outstanding efforts and negotiations of salesmen: Frank Adams and Tony Hansford, and salesman: Matt Jones; I was able to acquire a 2020 Thanks to the outstanding efforts and negotiations of salesmen: Frank Adams and Tony Hansford, and salesman: Matt Jones; I was able to acquire a 2020 Corolla, in terms of affordability, in just two business days. The atmosphere was calm and professional during my time at Mark Jacobson's Toyota, every representative I met cared about my presence and condition as a customer. I highly recommend new and experienced car buyers to visit Mark Jacobson's Toyota for vehicles that are stylish, safe and affordable for all-around transportation needs. More

This dealership is just great. The staff is exceptional. I recently brought my third car from Mark Jacobson Toyota and is very satisfied with the exceptional customer service I received there. The staff is I recently brought my third car from Mark Jacobson Toyota and is very satisfied with the exceptional customer service I received there. The staff is great and my salesperson Edwin Caldwell is awesome. He really makes it happen. He is a great person. I highly recommend this dealership to anyone who wants to experience good customer service when purchasing a car or getting your Toyota service. This is the place to go -Mark Jacobson Toyota. More

Love my Car! I had a great experience buying my car at Mark Jacobson Toyota and highly recommend them and my sales rep Frank Adams. Prior to coming to Toyota, I s I had a great experience buying my car at Mark Jacobson Toyota and highly recommend them and my sales rep Frank Adams. Prior to coming to Toyota, I spent 4 hours at a different dealership looking at cars where I felt pressured by sales and the finance people to look at cars above my budget. At M.J. Toyota, I felt listened too, stayed within my budget, got a great car, and experienced a no pressure approach. Everyone was helpful. I had the same experience when I picked up my license plate and when I had a question about my tire pressure. This was the second car we haven bought from them and are very happy with both. Highly recommend! More

A trusted place to purchase vehicle Met mr. Alex Savio Dias who solved our issue of buying new car aftre I lost my sienna in a fatal accident. I got the best price and lower interest car Met mr. Alex Savio Dias who solved our issue of buying new car aftre I lost my sienna in a fatal accident. I got the best price and lower interest car loan. Good people and personal care. Alex is an awesome guy!! More

Haverty Matondo Sales Rep Verty and his team were so informative and friendly. I bought my first car here and they walked me through every step. I never once felt I was being p Verty and his team were so informative and friendly. I bought my first car here and they walked me through every step. I never once felt I was being pressured into getting something I didn't need regarding the car and even financial aspect. They worked with me every step of the way. Keep up the great work! More

Alex Dias, Sale specialist My wife and I purchased a used vehicle for my daughter, and Alex Dias was patient, low-pressure, and helpful. On top of that, he has a great sense of My wife and I purchased a used vehicle for my daughter, and Alex Dias was patient, low-pressure, and helpful. On top of that, he has a great sense of humor. I recommend him highly! More

Terrible sales staff Don't waste your time here. A further drive to another dealership is worth it. You will be lied to and leave with a wasted day. Trust me, they ain't w Don't waste your time here. A further drive to another dealership is worth it. You will be lied to and leave with a wasted day. Trust me, they ain't worth your time. More