Mark Jacobson Toyota

You get more than you expect. If you want a New or Used Vehicle, Frank is your man. Frank is very knowledgeable, friendly, outgoing and pleasant to be around. Keep up the good Work If you want a New or Used Vehicle, Frank is your man. Frank is very knowledgeable, friendly, outgoing and pleasant to be around. Keep up the good Work, You are the BEST. More

Customer server beyond compare! When buying a used car - these folks are the best. Not only are the deals and selection good, the hassle, worry, and uncertainty is removed. How can When buying a used car - these folks are the best. Not only are the deals and selection good, the hassle, worry, and uncertainty is removed. How can something so difficult be so easy? The staff, starting with our salesman Frank Adams all the way to our Finance Officer Sheyi Smartt. If you are looking for a used vehicle and want to make sure you receive the best deal possible, without worry, these are your folks and this is the dealer. Our thanks to Mr. Adams for his dedication, communication, and honesty, in honoring his deal and in the quality of his work. Friendly and reasonable folks and a great deal and vehicle can be guaranteed at mark Jacobson Toyota of Durham. More

Great Experience The salesman who took care of us was very helpful and the entire staff was very friendly. The whole experience was fast and painless. Wael went abo The salesman who took care of us was very helpful and the entire staff was very friendly. The whole experience was fast and painless. Wael went above and beyond to get us the car we were looking for. More

Customer Service Everyone was patient while I made my decision. And very friendly. It was an overall great experience. I would definitely go back and purchase another Everyone was patient while I made my decision. And very friendly. It was an overall great experience. I would definitely go back and purchase another vehicle. More

Great new truck buying experience! Great experience buying from Mark Jacobson and especially working with Sales person Jason Schiffman. I wanted a manual transmission Tacoma which is ve Great experience buying from Mark Jacobson and especially working with Sales person Jason Schiffman. I wanted a manual transmission Tacoma which is very hard to find both new and used. Jason helped us understand that buying a new Tacoma was easier on the budget then we thought it would be, and then jumped into his computer to find us a new Tacoma being built at a plant in the Southeast. So I got my "dream" Tacoma and Jason was also an immense help with the options we needed, the bed cover and the side steps. I am not an expert on trucks but I knew what I wanted and Jason clearly explained everything regarding the 6-cylinder versus the 4-cylinder engines as well as the 4-wheel drive options and the differences between the TRD Sport and TRD Off-Road packages. I plan to go back and work with Jason on some other accessories like hood and sunroof deflectors, all-weather floor mats and more. All and all just a great experience and we even get to go to the dealer monthly for a fully catered dinner from Mangianos, one of our favorite restaurants here in Durham. If you need a truck go see Jason! More

My sales person Frank Adams makes the experience excellent. I have given the rating of excellent because overall I have had an exemplary experience with MJT. The main reason is because of Frank Adams. He is a g I have given the rating of excellent because overall I have had an exemplary experience with MJT. The main reason is because of Frank Adams. He is a great person and man of intergrity and always puts his customers first. He does whatever he can to make sure that I am satisfied. He is not pushy. He is very patient. I have bought my last 7 cars from MJT and it's because Franks is there. Because I trust Frank, I have referred a number of people to MJT and made sure they went to see Frank. A few of those referrals have also bought a vehicle. I could go on and on, but y'all know how much of a jewel asset Frank. He is a model example. Azza is amazing as well and always make sure that when it comes to coverage that I'm covered. She warm, welcoming and down to earth. She makes the final stage of the process easy. I didn't work with Rob at all, but I'm sure he helped make the deal as sweet as it was. Thank you Frank, Azza and Rob. The last peice that I would like to add is not so flattering. I have notice the level of excitement & celebration from the MJT team has decreased quite a bit. (Frank is exempted from this because he always makes a big deal at the ringing of the bell) Buying a car is a big thing. For some people it's the biggest thing that have done or will do. Ringing the bell doesn't feel the same when there are 10-15 MJT team members in the building & 1 or 2 of them clap and celebrate with the customer. Again this is a big deal so I believe that everyone should make it a bigger deal once the customer rings the bell. I feel as though when the bell is rung, everyone should stop what they are doing and really go hard with the celebration. A few folks should come and congratulate them, shake their hand, etc. That's my observation, experience and suggestion. Thank you for asking for my feedback. More

Frank Adams was great went above and beyond Loved the dealership very nice and clean everyone was friendly coffee was hot we were able to drive the car as a family and was not accompanied. By th Loved the dealership very nice and clean everyone was friendly coffee was hot we were able to drive the car as a family and was not accompanied. By the dealer they trust the customer we loved our time there and will buy there again More

The sales person was so helpful I had a Solara with a faulty transmission. The cost of fixing it was so high to the sales person helped me to buy a new car at a reasonable price and I had a Solara with a faulty transmission. The cost of fixing it was so high to the sales person helped me to buy a new car at a reasonable price and trade in the Solara as well. The sales person spent time to explain all my options and answered all my questions with a smile! I would recommend Mark Jacobson to anybody who wants to buy a Toyota. More

Mel Johnson was great to work with This was our first time at Mark Jacobson Toyota, and from the start, Mel made our experience so pleasant and easy. Even though we weren't buying a Toy This was our first time at Mark Jacobson Toyota, and from the start, Mel made our experience so pleasant and easy. Even though we weren't buying a Toyota, Mel was extremely knowledgeable about the car we were interested in. Oluseyi worked to get the best interest rate possible and I walked out of the dealership a happy and proud owner of a Lexus CT 200h. I definitely would recommend MJT and Mel! More

Went out of their way for an easy internet experience We wanted a Highlander with captain's chairs second row. They were hard to find. Mark Jacobson went to South Carolina, picked one up and brought it We wanted a Highlander with captain's chairs second row. They were hard to find. Mark Jacobson went to South Carolina, picked one up and brought it back to us. And, they were $800 cheaper than the next closest dealership (which was $3,000 cheaper than everybody else). Went to pick it up and the experience was easy and everybody was very friendly. They worked hard to find us a car with no guarantee that we would ultimately buy from them. Fan for life now. More