Mark Kia

Absolutely the worst dealer I have ever worked with. They lied to me about the warranty we bought, never ordered the warranty, and then refused to reimburse it. They were rude, never returned calls. They lied to me about the warranty we bought, never ordered the warranty, and then refused to reimburse it. They were rude, never returned calls. Do yourself a favor and shop elsewhere. More

Jacob Vasquez took very good care of us. We bought a 2025 Kia Sorento S. Very hard working young man that operates with transparency and integrity. Definitely a lifetime client and will be a We bought a 2025 Kia Sorento S. Very hard working young man that operates with transparency and integrity. Definitely a lifetime client and will be asking for him specifically. Thanks again Mark Kia and Jacob Vasquez for making this a great experience! More

Service department couldn’t have been more wonderful. Organized, communicative. Expedient.. Special note, my service advisor was Ethan Lamb. Extremely knowledgeable, professional, took very good care of Organized, communicative. Expedient.. Special note, my service advisor was Ethan Lamb. Extremely knowledgeable, professional, took very good care of me and my Sorento.. he made everything go very smoothly. I am very appreciative!! Highly recommend. More

Very pleasant experience. Had reservation and was taken care of right away for oil and filters change. Had coupon for 10% off. They also have senior discount. Jose was ser Had reservation and was taken care of right away for oil and filters change. Had coupon for 10% off. They also have senior discount. Jose was service tech and confirmed what they would do. We went and had breakfast. On the way back, received text that car was ready within the timeframe promised. Complementary car wash. Very clean professional environment. Jose very professional and friendly. Clean environment. Highly recommend this dealership for service. More

Excellent car buying experience with John. Customer service, communication, and transparency all top notch. Highly recommend!!! Customer service, communication, and transparency all top notch. Highly recommend!!! More

The process was so easy. I got my car in right away and then was given an uber ride home and back. Everything was taken care of in a timely manner. The purchase of my car was I got my car in right away and then was given an uber ride home and back. Everything was taken care of in a timely manner. The purchase of my car was great and now I got to experience the great service. More

🚨 Survivor Alert: Avoid Mark Kia in Scottsdale, AZ 🚨 We’re sharing this on behalf of a well-known survivor and advocate in our community who bravely gave us permission to speak out about her recen 🚨 We’re sharing this on behalf of a well-known survivor and advocate in our community who bravely gave us permission to speak out about her recent experience with Mark Kia, a car dealership in Scottsdale, Arizona. This survivor has overcome unimaginable trauma—she’s one of the few who escaped a notorious abuser and has since dedicated her life to helping others. She’s now a licensed counselor, business owner, and student of forensic psychology. She recently bought her first home and was looking to purchase a car to support her growing responsibilities. She found a vehicle she loved and began the process with Mark Kia. Despite disclosing her participation in a confidentiality program for her safety, the dealership insisted she change her address with the DMV—putting her at risk. After signing paperwork, she was told the car would arrive the next day. Then… silence. No follow-up. No communication. During this time, she was attacked by associates of her former abuser, likely due to her address being exposed. She had to flee her home for safety. When she finally received a response from the dealership, she was met with disrespect and ignorance. A sales manager accused her of having a fake ID (which is 100% valid), dismissed her concerns, and made discriminatory remarks about her name and background. This, despite her having multiple credit union approvals. This isn’t just bad customer service—it’s dangerous, discriminatory, and unacceptable. Businesses like this are why we maintain directories of survivor-safe organizations and why we train and certify businesses on how to work respectfully with survivors. Mark Kia has now earned a permanent spot on our “Do Not Support” list. We urge charities and community partners to avoid accepting donations or partnerships from businesses that treat survivors this way. Please share this to protect others. Silence enables abuse—awareness empowers survivors. More

It was a very painful process. I purposely used an auto broker to avoid all the games at the dealership. Unfortunately, we ended up dealing with all the nonsense. From credit depa I purposely used an auto broker to avoid all the games at the dealership. Unfortunately, we ended up dealing with all the nonsense. From credit department to delivery, it was all handled very poorly. After I finally got the car, I wrote to Sales Manager with a couple of questions, which were never answered. The car itself is a beauty, but lacks the basic rear-view mirror with garage door opener - which, for the cost of the car, should be there. Now I have to put in an after-market product. I love the SX-Prestige technology, except for the time reading all the manuals and watching videos to learn how to use it. My advice, buy the Sportage, just not from here. More