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Mark Kia

4.4

689 Lifetime Reviews

1000 N Scottsdale Rd, Scottsdale, Arizona 85257
Call (480) 425-5300

689 Reviews of Mark Kia

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April 15, 2019

"Great customer service by Isaac Cruz"

- Raulo14n

Isaac works very professional with me, he answer all my questions and he always been available for any concern. Overall was a good experience the only thing I did’n like was the attitude of Jacob one of the sales managers he has a poor customer service.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Cruz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Clark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jacob Delaney
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 16, 2019 -

Mark Kia responded

Thanks for the positive feedback, Raulo! We appreciate you choosing to do business with Mark KIA! Michelle Freese Michelle.freese@markkia.com CRM

April 14, 2019

"Outstanding experience "

- R & R

Our experience at Mark Kia exceeded expectations. Our sales person, Ryan McDade was the most polite, accommodating, knowledgeable and attentive. Our Finance Manager, Juan Rodriguez was extremely helpful, patient and knowledgeable. I can’t say enough about how professional and friendly everyone was. Outstanding service by Ryan and Juan and an excellent dealership. Highly recommend and extremely pleased with our experience.

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Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan McDade
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Juan Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 16, 2019 -

Mark Kia responded

Hi R&R, thank you for the recommendation! We are pleased to hear Ryan, and Juan took great care of you. Please let me know if there is anything else I can do for you! Michelle Freese Michelle.freese@markkia.com CRM

April 11, 2019

"Great experience "

- Dawnt

Everything was awesome! Very efficient great service! All of staff was very welcoming and attentive. They met all needs and went above and beyond explaining everything. Made buying a car a positive experience. Ryan did an amazing job!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan McDade
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lucas Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Maricella Moraga
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 11, 2019 -

Mark Kia responded

Hi Dawnt, thank you for the kind review! We are pleased to hear you enjoyed your experience with us. Michelle Freese Michelle.freese@markkia.com CRM

April 03, 2019

"Spring service. Recall item"

- JL

Very quick, friendly service. It will be be great when they move to the new dealership location. They have grown out of the current one.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 11, 2019 -

Mark Kia responded

Hi JL, thank you for the kind feedback. We will be looking forward to seeing you at the new dealership when its done!! Michelle Freese Michelle.freese@markkia.com CRM

April 03, 2019

"Difficult Deal With Happy Ending"

- Bobashcraft

I had a super complicated deal to work thru. Kevin really camel thru from soup to nuts. Did a great job at following up with me on any questions or concerns I had. Proud owner of a new Stinger!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Veliz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Maricella Moraga
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 11, 2019 -

Mark Kia responded

Hi Bob, congratulations on your new Stinger!! We are so happy it all worked out the way it was supposed to. Please let us know if there is anything else we can do for you. Michelle Freese Michelle.freese@markkia.com CRM

April 02, 2019

"Bought a tesla model 3"

- AmyC

Thank you Ryan for coming to my job for me to fill out the remaining forms. I really appreciate it! Overall, a great experience! Thanks!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan McDade
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lucas Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Peter Meyerhoff
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 03, 2019 -

Mark Kia responded

Hi Amy, thank you for the kind feedback on your experience with Ryan! We are pleased to hear you enjoyed your visit with us. Please let us know if there is anything else we can do for you! Michelle Freese Michelle.freese@markkia.com CRM

April 02, 2019

"Amazing experience! "

- OfficerMora12

Jose Cruz is a very helpful amazing man, he went beyond his job duties to help me find the perfect car for my family, very respectful and helpful man. I highly recommend Jose Cruz, even after my car purchase he kept in contact to see it I have any questions about the car. I'll definitely recommend my friends to go purchase a vehicle at Kia mark!

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cruz-Velazquez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 02, 2019 -

Mark Kia responded

Hi Officer Mora, thank you for the positive feedback on your experience with Jose! I am so thrilled to hear you enjoyed your experience. We appreciate the recommendation, and look forward to working with you again in the future!! Michelle Freese Michelle.freese@markkia.com CRM

March 29, 2019

"Traveled over 400 miles to buy a car"

- Happy Buyer

We wanted to replace our 6 yr old Kia Soul with a new Soul, and since the 2020 was just out, the 2 Kia dealers did not have the model (EX) we wanted without special ordering it. I went online and contacted Mark Kia. The internet salesman (Jason) contacted me, we discussed a deal with our 2013 trade-in, sent pics of the 2013 to him, and he made an offer. Even though his offer for the trade-in was a little lower than a local dealer had made, he found the model and color we wanted in town, said he'd bring it in, and made us an offer. The local dealer's offer to order one was about $1000 higher than Mark Kia's offer. 2 days later, we drove to Scottsdale, signed the papers, and the next morning we drove our new Soul home. The price was as negotiated, and delivery of the vehicle was on time.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Jason Caldera
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 02, 2019 -

Mark Kia responded

That is great to hear! We are so pleased to hear you enjoyed your experience with Jason. Congratulations on your new beautiful KIA Soul!! Michelle Freese Michelle.freese@markkia.com CRM

March 29, 2019

"Amazing!!"

- Rosym

I'm in love with the car! I left Mark Kia a happy woman!!! And I got a really good deal I would go back over there over and over!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Veliz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 02, 2019 -

Mark Kia responded

Thank you for the positive feedback, Rosym!! We appreciate the recommendation. Please reach out if you need anything else!! Michelle Freese Michelle.freese@markkia.com CRM

March 28, 2019

"Probably the worst experience I've ever had-Reality Show Bad"

- SB123

It's almost comical how incompetent and careless everyone who I interacted with at Mark Kia....and even though I bought a car from them 3 months ago, I'm still paying for it. Here's a accurate list of everything that happened: 1. When I purchased the car, they had the wrong name and address for the title. Luckily I caught it, but the finance guy brushed it off like no big deal. 2. I asked for my loan to go through TruWest, the finance guy did it through Vantage West. 3. I had a small maintenance issue on the car take 8 days. They said they were waiting on a part that can be purchased anywhere in the valley and could have been fixed in one day. 4. The finance team underpaid on my trade in, causing me to be sent to collections by Kia Finance. Been calling and leaving messages for 4 days and nobody at Kia has called back. I keep calling. They keep not responding. It's a clown show over there.

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Customer Service
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Overall Experience
Recommend Dealer
No
Employees Worked With
Johnny Bounds
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Fattaleh
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Peter Meyerhoff
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Maricella Moraga
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Juan Rodriguez
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Clark
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jacob Delaney
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Blake Mahaffey
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Malvestuto
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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