Mark Kia

*********** ATTENTION LADIES! !! *********** My daughter just bought a car from this location. Now, I have been in sales more than half of my life, but from what she just told m !! *********** My daughter just bought a car from this location. Now, I have been in sales more than half of my life, but from what she just told me... I thought a review just might be "warranted". She is a much kinder person than myself, so here we go. She was told that buying a warranty is what keeps that place going and it "really helps them out." Then she was presented with option 1 and option 2. She told the sales guy she did not need either. His response, "You need it, you just don't want it. Don't come back in the next 2 days if anything goes wrong." I AM SORRY...WHAT?! She said she almost stood up and walked out. Personally, I wish she would have. I understand that sales can be brutal, but that sounds like a grown man having a hissy fit because he did not get a sale. He remained quite frigid for the rest of the time. Is this the way MARK KIA salesmen speak to women when no one else is around?? Or any dealership, for that matter! It is 2026!! Are you so insecure that intimidation, guilt, and threats are your go to?? She would not tell me his name. (See. Much nicer.) Only the first letter. "D". All I could get was that and he is bald with an office at the end of the hall. As a father, and a decent human being, I will NOT be referring anyone to this place!! True and secure men, PLEASE do not allow this behavior to happen to ANY person in your life. Absolute trash. Be sure to search for 1 star reviews. They try to only show 5 star reviews as the "newest". More

Excellent customer service and very friendly Andrew Lozano made this experience really easy My wife doesn't speak too much English and Andrew Lozano was great helping her answering all her questions Lozano made this experience really easy My wife doesn't speak too much English and Andrew Lozano was great helping her answering all her questions Keep up the good work Andrew More

Dealership breached contract and sold a car I reserved 24 hours later to another customer, all while I had the vehicle "off the market". hours later to another customer, all while I had the vehicle "off the market". More

I have been trying to get a second key for my 26 Kia since I purchased it in October. I've called numerous times, talked to several managers, sent dozens of messages and still no second key. Due to wher since I purchased it in October. I've called numerous times, talked to several managers, sent dozens of messages and still no second key. Due to where our house is located, we really really really need it. No is listening or helping me. More

My experience with **Mark Kia** began on a hopeful note—helping my girlfriend purchase a vehicle—and ended as a lesson in how a simple transaction can become unnecessarily complicated. We arrived S note—helping my girlfriend purchase a vehicle—and ended as a lesson in how a simple transaction can become unnecessarily complicated. We arrived Saturday around 3:30 PM and were told, for the first time, the vehicle was being detailed. Our salesperson, John, was friendly and professional. We test drove the car for 20–30 minutes, agreed on price, and were assured that although the dealership was “busy,” finance wouldn’t take long. “Not long” turned into roughly ninety minutes. Once we mentioned our three-hour drive home and firm 6:30 PM departure, finance became available almost immediately. At the same time, the vehicle disappeared and we were told—again—it was being detailed. We were also each separately promised a complimentary full tank of gas. In finance, Brock informed us that AZOne—where we had a guaranteed 6.8% pre-approval—was “a terrible company to deal with,” and that the finance department receives certain “credits” for placing loans with other lenders. He offered to search for a better rate. We made it clear we were open to alternatives, provided the rate was the same or lower than 6.8%. Pressed for time, we left a $7,500 down payment and were allowed to take the vehicle with paperwork to follow. We were told it was ready and filled with gas. The dashboard showed 41 miles to empty. When I attempted to address this, both John and Brock were unavailable, so I advised the receptionist we would cover the fuel ourselves. Sunday passed with no communication. Late Monday (Presidents Day), my girlfriend received a call stating they had “tried everyone” and secured the best possible rate: 7.8%, described as “just $11 more per month”—roughly $900 over the life of the loan. There was no indication AZOne had been contacted. We were simply told paperwork would be sent. When I called to question why a higher rate was being presented despite documented pre-approval, the response was defensive. We were told letters like ours are “not a guarantee” and that rates “always go up” once submitted. I suggested waiting until Tuesday, when AZOne reopened, to verify the rate directly. This was treated as unreasonable. We were reminded the dealership had a vehicle off the lot “with no contract,” and that letting us leave with $7,500 down had been a significant favor. A sales manager later called to “calm the situation.” When I asked why waiting one business day to verify our lender’s rate had not even been offered—especially since we had agreed to alternative financing if equal or lower—the response was silence. The next morning we contacted AZOne ourselves. They confirmed the approval, reduced the rate to 6.4%, and offered to contact the dealership directly. That level of cooperation was refreshing. We also relayed the comments made about their institution; while they declined to criticize anyone, it was clear this was not unfamiliar territory. Since then, communication from **Mark Kia** has been nonexistent. Calls to finance, sales, and management have gone unanswered. The sales staff was personable. The handling of financing, however, raises serious concerns about transparency and incentives. Presenting a higher rate while discouraging the lender we arrived with—without verifying their terms—does not appear to be a simple oversight. When similar complaints appear repeatedly in public reviews, it suggests a pattern rather than coincidence. Buyers would be wise to verify financing directly with their lender and approach the finance office carefully. Finally, to Brian Slack: I have seen your public responses inviting dissatisfied customers to call you. I did—multiple times. I left a voicemail and a message with reception. I also called to confirm financing had been completed independently. There was no return call. If you remain concerned, you have my number. Very disappointing experience. More