Mark Kia

Just like everything else with this dealership, I had to jump through so many hoops just to be able to write this review. I can only assume they don’t expect positive reviews, so they make the barrier for e jump through so many hoops just to be able to write this review. I can only assume they don’t expect positive reviews, so they make the barrier for entry almost impossible. I purchased a car from Mark Kia and, unfortunately, it broke down just five days after I drove it off the lot. That’s frustrating enough, but the way the dealership handled (or rather, mishandled) the situation has been the real disappointment. After the car was towed back to the dealership, communication from Mark Kia was nonexistent. I had to beg just to get a loaner vehicle while they waited weeks to even diagnose the issue. Any updates I received were only because I called them — and every time I did, I was told “I’ll look into it and call you back” … but the promised call rarely, if ever, came. I was eventually directed to the manager, Lucas, after struggling to get answers from anyone else. His online bio proudly says he’s passionate about helping others, making people smile, and leaving situations better than he found them — yet my experience with him was the complete opposite. He promised he’d get to the bottom of the issue and guaranteed a call back by the end of the day. Instead, it took a full week. I was consistently treated like I was an inconvenience and that the car’s issues were somehow my problem to solve. When I asked about options, Lucas immediately shifted into salesman mode, trying to get me into a brand-new car with “the same payment” — no, thanks. Once they determined the battery needed replacing, they pushed the problem over to Chapman Hyundai, and within minutes I was suddenly being harassed to return the loaner car. After ignoring me for three weeks, Lucas was now calling and texting, demanding the car back the same day — before I’d even been briefed by Hyundai on the next steps. I asked Lucas about the other issues we’d discussed with the vehicle, and after three emails, a text, and multiple voicemails, I still haven’t received a response. I would never work with this dealership again. On top of that, I’m now locked into a service contract that requires me to have certain services done at this exact dealership. I’m dreading it so much that I’m currently trying to cancel the contract altogether, but I haven’t been able to get a response about that either. On a positive note: Chapman Hyundai, where the car was ultimately sent, has been an absolute pleasure to work with. Amanda in their service department was kind, responsive, and within minutes of our first conversation, sent me a link to a portal showing the real-time status of my car — something Mark Kia never offered. Every interaction I’ve had at Chapman has been professional, efficient, and helpful. If you’re shopping for a car, I strongly recommend walking past Mark Kia and heading straight across the street to Chapman Hyundai. They’ve shown me what real customer service looks like. More

The minute we stepped onto the lot we greeted by Ton our salesperson. Great customer servixe and right to the point . They treated us with respect and care. The finance department was the best and Marj v salesperson. Great customer servixe and right to the point . They treated us with respect and care. The finance department was the best and Marj very kind. He was friendly and helped us complete the deal. Thank you Tony and Mark. We love our car! Great team and dealership! More

Great service, Josh is always on his A game delivering great knowledge, customer service, and very efficient. great communication as well great knowledge, customer service, and very efficient. great communication as well More

Cody did a great job & did more than he had to. . Very knowledgeable & explained what Tempe Kia couldn’t. He’s my go to Advisor. Never lets me down! . Very knowledgeable & explained what Tempe Kia couldn’t. He’s my go to Advisor. Never lets me down! More

My experience with the body shop. It’s excellent . This is my 2nd time using the shop . The work is very good and the employees do not disappoint. An easy and satisfying experience. It’s excellent . This is my 2nd time using the shop . The work is very good and the employees do not disappoint. An easy and satisfying experience. More

My husband had been contacting this dealership all week and weekend long for a vehicle he was very interested in online and this dealership told us was still available but in the shop getting maintenance d and weekend long for a vehicle he was very interested in online and this dealership told us was still available but in the shop getting maintenance done but we would be first to see it when completed. We communicated with them several times each time being told that we could see it on Monday. Monday comes around and he gets a phone call that the Tahoe has been sold to someone else. Probably one of the most shady things I have ever experienced at a dealership. Horrible. I will be letting everyone know NOT to shop at Mark Kia. More

The personnel in Mark Kia are very accomodating. Salute to them for their wonderful service Salute to them for their wonderful service More