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Mark Kia - Service Center

Scottsdale, AZ

4.8
288 Reviews

288 Reviews of Mark Kia - Service Center

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February 15, 2019

Great Second time getting my oil changed and it’s been great. I love that I get a car wash and they vacuum my floor mats More

by jessmath12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Bounds
Feb 18, 2019 -

Mark Kia responded

Thank you for the review, Jess! We are thrilled to hear you enjoyed your free car wash, and vacuum!! We will be looking forward to seeing you again next time. Michelle Freese Michelle.freese@markkia.com CRM

February 14, 2019

Extremely good The attention of all the staff of the service department is excellent, especially from your representative Brandy. They are very responsible and atten More

by JRVMAZZONI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2019 -

Mark Kia responded

Thank you for the kind review! We greatly appreciate you taking the time out of your day to recommend Mark KIA. We will be looking forward to working with you again on your next visit!! Michelle Freese Michelle.freese@markkia.com CRM

February 08, 2019

Lied to me My personal mechanic told me what was wrong with my car when my check engine light came on. Being under warranty I took it to kia dealership. They tol More

by Fubeeches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Russell Hahn, Johnny Bounds
Feb 26, 2019 -

Fubeeches responded

Nope

February 04, 2019

Oil change Very friendly staff. They even offered me an Uber ride back to and from work while I waited. I really appreciated the offer and customer service More

by Cwaltz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Stephensen, Travis Wood, Johnny Bounds
Feb 04, 2019 -

Mark Kia responded

Thank you for the review! We love helping out as much as we can. We are thrilled to hear you enjoyed your service experience! Michelle Freese CRM

February 01, 2019

Thank you Brandy in service We really appreciate all you did to help us Brandi. The whole staff works as a team, thats what makes them 5 star. Thank you all at Mark Kia! More

by Lydia Garza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Mark Kia responded

Hi Lydia, thank you for sharing the positive feedback with us! We are so happy to hear you enjoyed your experience with us. We will be looking forward to seeing you next time! Michelle Freese Michelle.freese@markkia.com CRM

January 30, 2019

Excellent service The service advisor was awesome in helping me with the recall repairs and the service was quick, easy, painless and done on time as promised! More

by Kia12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Wood
Jan 31, 2019 -

Mark Kia responded

Great to hear! Thank you for the positive feedback! We appreciate doing business with you. Michelle Freese CRM

January 21, 2019

Trust my dealer This dealership was my first experience buying a car. They’ve worked with me every step of the way and offered some really great incentives. Although More

by EmilyRose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Fattaleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if that’s the right Jason, Johnny Bounds, Jason Caldera
Jan 21, 2019 -

Mark Kia responded

Thank you for the review, Emily! We are so happy you enjoyed your first car buying experience with Mark KIA. We appreciate your business! Michelle Freese Michelle.freese@markkia.com CRM

January 16, 2019

Lifetime tires are Not really free cost $100 I bought the warranty for lifetime tires and had a blow out .. Not Covered. Then went discount tires and was told that my front tires thread is worn a More

by 1judi.t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jasmine Ramirez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Ardoin
January 04, 2019

Horrible After waiting 2hrs for an oil change, I noticed that my vehicle was parked outside. I had to go and ask for the keys otherwise, I would had waited ev More

by Horrible experience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis Wood
Jan 05, 2019 -

Mark Kia responded

Thank you for the feedback! I would like to get to the bottom of this for you and make sure that you are completely taken care of at your next service. If you are willing to allow us to earn your business again, please email me at Michelle.freese@markkia.com! I will be looking forward speaking with you. Michelle Freese CRM

December 28, 2018

Gash in tire Fairly fast service for not having an appointment, service people really nice, waiting room comfortable and clean. People keep you informed about what More

by Azpom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2019 -

Mark Kia responded

Thank you for the feedback on your service experience! We appreciate you taking the time out of your day to write a review. Michelle Freese Michelle.freese@markkia.com CRM

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