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Mark Kia - Service Center

Scottsdale, AZ

4.5
245 Reviews

245 Reviews of Mark Kia - Service Center

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May 04, 2022

Untruthful. Pushy. Deceiving. Abrasive. Once we stood up for ourselves and wouldn’t finance 18,000 for 6 years at 600 a month the customer service went out the w More

by Amber
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
May 05, 2022 -

Mark Kia responded

Amber, We're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to David Clark at david.clark@markkia.com so we can work towards a resolution.

February 17, 2022

I just wanted to take a moment to let you know how much I appreciated Jose's follow up and resolution of the what began as a very frustrating situation with the lug nuts, and subsequently the rim, of my Paci More

by deb-s
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 18, 2022 -

Mark Kia responded

We are sorry that your experience didn't meet your expectations. We are happy to hear that Jose was able to help you and turn your experience around. If there is anything else we can do please don't hesitate to reach out to us. We look forward to your next visit.

February 10, 2022

I have been going there a long time they are excellent in everything that they do, More

by rmblue
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Feb 10, 2022 -

Mark Kia responded

Thanks for your praise and kind comments about our team. Take care and have a wonderful day!

January 05, 2022

I stopped in at Mark Kia to, simply, get a recall taken care of and left buying a new vehicle. When DeMarko approached me while waiting for my vehicle to be serviced I thought “Oh, here we go!” But much t More

by quiltersapprentice
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose
Jan 05, 2022 -

Mark Kia responded

Hi there. Thank you for the kind words about DeMarko. We want all our clients to have a comfortable and stress-free experience with us! It's great to know that's what you received. We hope to see you again soon. Enjoy the ride!

December 18, 2021

Jacob was amazing to deal with and the dealership was very kind and courteous it was an excellent buying experience More

by Mrswilson
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Dec 21, 2021 -

Mark Kia responded

Hi there, Mr. Wilson. Thank you for the kind words about Jacob. We want all our clients to have a comfortable and stress-free experience with us! It's great to know that's what you received. We hope to see you again soon. Enjoy the ride!

December 17, 2021

I had an overall pleasant experience working with Mark Kia and DeMarko and would recommend to all. More

by David Adams
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dec 17, 2021 -

Mark Kia responded

Hello David, we are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Mark Kia.

November 20, 2021

Great people good servicec no baloney follow up care was precise and on time I wud reccomend More

by Northwestpharmacy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nov 24, 2021 -

Mark Kia responded

Thank you, for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

November 16, 2021

First time at their service center and what a difference in service from the last place I went to- on time, quick service on the recall, state of the art facility, clean, organized and they even washed my c More

by Lasackis
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
Dec 16, 2021 -

Mark Kia responded

Hello, we are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Mark Kia.

October 23, 2021

I didn’t want to buy it the first place. This dealership sold me a LoJack for my vehicle that I never wanted, never installed properly, never worked till I sold my car and they refused to refund!!!. I never More

by Exerrs
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
August 07, 2021

Outstanding customer service. I went in for service on Outstanding customer service. I went in for service on my vehicle and left exactly 2hrs later with trading in on a brand new car. Abdul from Mark Ki More

by CJ
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Abdul Hussein
Aug 10, 2021 -

Mark Kia responded

Thanks for highlighting some of our staff who helped make this such a great experience, CJ. Please let us know what we can do for you in the future. Have a great day!

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