Mark Kia - Service Center

Excellent Service Brandi was amazing to work with, she kept me updated and informed with the status of my vehicle being serviced. Please see Brandi for all your service Brandi was amazing to work with, she kept me updated and informed with the status of my vehicle being serviced. Please see Brandi for all your service needs. Thank you!!! More

Fast service Good experience getting my car serviced at Mark Kia. Great shuttle service to help people get to and from work while the car is being serviced. Good experience getting my car serviced at Mark Kia. Great shuttle service to help people get to and from work while the car is being serviced. More

A/C repair of Kia Optima A/C was blowing warm air. Had Mark Kia do testing; they found a leak in a line that needed replacement. Because of leak, Freon was nearly gone. They r A/C was blowing warm air. Had Mark Kia do testing; they found a leak in a line that needed replacement. Because of leak, Freon was nearly gone. They replaced line, filled Freon & replaced A/C filter. A/C now works GREAT!! Tyler was my service advisor & did a great job! More

Great Service Easy to schedule online for a service appointment. Great experience and no issues. Very prompt when arroving and provided time frame for completion of Easy to schedule online for a service appointment. Great experience and no issues. Very prompt when arroving and provided time frame for completion of serivce. More

Routine oil change Was overcharged in a sneaky manner and service person didnt correct it...had presented a coupon and it wasn't applied to final invoice charge payment Was overcharged in a sneaky manner and service person didnt correct it...had presented a coupon and it wasn't applied to final invoice charge payment More

Service Department It is very noticeable that things have changed in the service area.Travis was very informative and sat down and reviewed what needed to be fixed. The It is very noticeable that things have changed in the service area.Travis was very informative and sat down and reviewed what needed to be fixed. The two young men that drive me to and from were very polite and nice. I told the female at the desk how much things have improved. Nice Job Kia service department. More

Travis Wood - EXCELLENT customer service Travis Wood offered the best customer service I have experienced at this dealership & service center combined. He went above and beyond. He was help Travis Wood offered the best customer service I have experienced at this dealership & service center combined. He went above and beyond. He was helpful, kind and made sure my vehicle was taken care of. I have not had positive experiences with the staff at the Mark Kia dealership or service center until meeting Travis. Thank you Travis! More

Long waits for answers and service work I brought my 2014 KIA Sorento in for service due to the car idling very roughly (62,000 miles). It took several weeks for KIA service to give me any a I brought my 2014 KIA Sorento in for service due to the car idling very roughly (62,000 miles). It took several weeks for KIA service to give me any answers. Every phone call took days to be returned. They had to perform tests and send results to KIA engineering then wait for recommendations. They tried several things that didn’t work, including ordering a fuel injector, waiting several days for it to come in, installing it and having it immediately fail. At this point they told me they would need to call in a Regional service rep. This took 10 days. The regional rep determined it was an engine harness and the part was ordered and installed. KIA consumer affairs got involved and they were even worse at communicating. They said they would pay for the engine harness as a gesture of goodwill. I still paid over $1400 for the fuel injector part that failed and labor for all the silly things that were done prior to the regional rep visit. One of these things was cleaning the engine with brushes, which the service manager admitted to me he didn’t think was the problem. While I’m happy that KIA paid for the engine harness, I’m still very unhappy with the length of time this entire repair took (one month!) and the poor communication. I have little to no confidence in this service facility and will not bring my car back there. This is my 3rd KIA from Mark Kia. More

Service Ruben was super and so glad that I switched from Rodeo Kia to Mark Kia. I have been extremely happy with my service as Ruben always goes above and be Ruben was super and so glad that I switched from Rodeo Kia to Mark Kia. I have been extremely happy with my service as Ruben always goes above and beyond. More

Fast and Friendly I came for a oil change. I was greeted soon as I pulled in. She informed me there was a recall on a part on my car. She asked if I wanted them to look I came for a oil change. I was greeted soon as I pulled in. She informed me there was a recall on a part on my car. She asked if I wanted them to look at it, no cost under warranty. She gave me a time my car would be done, it was done earlier. The waiting are was comfortable. Everyone was very friendly. I will be back! More