Mark McLarty Toyota

Four hours to get a key made! It took two visits, over four hours total to get a key with chip made. Both times I was told sorry for leaving me sitting and waiting. They said there It took two visits, over four hours total to get a key with chip made. Both times I was told sorry for leaving me sitting and waiting. They said there was some confusion. I am not sure what the confusion was but I probably won't use them for service again. I was charged for a key they made that wasn't what I needed and then charged again for the second one. More

10 stars! Best salesman by far! After visiting other dealerships in the area, we found ourselves at Mclarty Toyota and met BJ. Completely the opposite of what you would expect in a After visiting other dealerships in the area, we found ourselves at Mclarty Toyota and met BJ. Completely the opposite of what you would expect in a salesman. He was never once pushy with us, let us browse at our pace and quickly and knowledgeably answered all of our questions. We stopped in to the dealership late in the evening after the holidays, told BJ what we wanted to be at for a price, and what we wanted for our trade in. In about 20 minutes we were at our numbers and signing on a brand new Sequoia. Courteous, knowledgeable, and willing to work to satisfy his customers are just a few of BJ's attributes. His no nonsense, no BS work made this the best car buying experience we have ever had. If you're looking for a great deal and someone who won't make you feel like you're getting buffaloed or pressured into a deal, see BJ!! More

DO NOT GO HERE! My mom and I decided to go to this Toyota dealership in Little Rock to buy me my first car and we traded in my dad's old Jeep. I found a used 2011 Min My mom and I decided to go to this Toyota dealership in Little Rock to buy me my first car and we traded in my dad's old Jeep. I found a used 2011 Mini Cooper that I wanted because it was UNDER $10K BEFORE my trade in and I am a college student who couldn't afford a car payment on a brand new $20k+ car. When arriving at the dealership, we said that I could not go over $200/month. Well, after filling out the paperwork, they dealers said that only one bank would take me for a loan on the vehicle since I have no credit. So now the car's worth after my trade-in went from a little under $7k to under $14k due to needing "full" coverage warranty and Gap insurance that was mandatory. After wanting to walk out of the dealership due to the vehicle's price doubling and the monthly rate being way over my budget, my mother said that she would help me with the payment because she wanted me to have the vehicle. so I went through with it (BIG mistake. We should have walked out right there.) Before turning in the Jeep and driving my new vehicle off the lot, I noticed that the vehicle's tire pressure warning light was one & I asked the company to check it TWICE. Once while we were filling out paperwork and again when they were detailing it the next day when I brought the Jeep in. Both times, they told me that the tires were fine and in perfect shape with good pressure in all four tires; the vehicle just needed to reset itself after being driven a certain amount of miles. A few days pass and the "tire pressure sensor" isn't resetting and continues to say "inactive." I message one of the dealers who worked with us and said that the tire sensor light was still on and that the car wouldn't reset. He messaged me back the next day and said that he would ask their technician and get back with me. I never received a message back. The following week, we go pay my sales tax; the dealership mailed my mom a check since my taxes are included in my monthly payments. They were supposed to pay the sale tax in full (which was a little over $700), but come to find out, they shortened us by around $100 that we had to pay out of pocket. This was frustrating, but whatever. It had to be paid right then, so we paid the difference. I now know for next time to verify the check with the total they told us that sales tax would be. Fast forward three weeks later and my check engine light comes on and the tire light is still on. Also, my vehicle is now jumping, hesitating, and dies on me. We call the dealership and they tell us to come up that Thursday and their technician's would fix it for us, no problem and to not worry because we have warranty. So, we drive a couple hours up to Little Rock to be there when their shop opens and as soon as we pull up, the technician told us that he would not work on my car and we needed to try somewhere else, possibly the MINI shop in LR. My mom informed him that the dealership told us that we were to go there and that she was unsure of what was going on. The technician followed up with telling her that the sales dealership is separate from the repair shop and that we were basically out of luck and needed to leave. So we then drive 20 minutes across town to find out that the MINI dealership is closing and they are no longer accepting customers. Now infuriated, my mom call's the man who sold us my vehicle again to figure out what is going on and what we needed to do. The salesman who we worked with told my mom that he was sorry, he understood why the technician sent us away due to me having a foreign car (which should have been told to us in the first place before we drove 2.5 hours to LR), and that we need to go to BMW. So, we drive another 20 minutes to the BMW dealership in LR and a man named Antwon met us there. He said that they did not work on Mini Coopers, but they weren't going to turn us away. Bless his soul! After looking at my vehicle, he said that my fuel tank valve had broke (which was a $300 part before tax) AND my front right tire did NOT have a sensor on it and that was my light would not turn off (which was a $200 part before tax). We told them to go ahead and replace them both since I had the full coverage warranty, which was also what our salesman at Toyota told Antwon over the phone. WELL COME TO FIND OUT, I DO NOT HAVE FULL COVERAGE WARRANTY AND WE HAD TO PAY OUT OF POCKET. Apparently my warranty only covers "serious" problems and my two problems were not serious enough! By this time, we were absolutely infuriated. I can understand the valve situation because the piece is apparently plastic and it is bound to break, especially in cold weather, but being lied to about my tire sensor is NOT OKAY! Especially when I asked them to check my tires and why the light was on TWICE before driving the vehicle off the lot. THEY LIED TO OUR FACE! Telling me that I just needed to "reset my car" and it would be fine is NOT okay. So, my mom messaged the salesman at Toyota about everything that happened and we received no message back. We also call one of the Toyota store managers, Tom Lewis, and my mom explained everything to him. The manager told my mom that it was our "fault for buying a used car," but he would find out what they could do and he'd "call her back within 10 minutes;" we still have not heard anything back from him to this day. My mom has also called him after that and has left him voicemails and he has still not returned her calls. So, fast forward a few more days, and I log-in to the online account we are supposed to use to make the monthly payments and I see that my vehicle that WAS under $14K is NOW OVER $18K!!!! This absolutely infuriates me. I wish I could give this vehicle back and just go buy me a brand new vehicle elsewhere. SO! My original Mini Cooper (after my trade in) went from being UNDER $7k to now being OVER $18K. That is over $11k of additional fees for a used, almost 8 year old vehicle. That is absolutely insane. Also, keep in mind that ALL of this has happened before my first car payment is even due. I feel like a fool and idiot for using this company and trusting them to buy my very first car ever. DO NOT USE THIS PLACE! This is an absolute terrible car dealership and they have turned out to be extremely disappointing. Do not waste your time or your money here, especially if looking into buying a used car. More

Holy cow I thought I broke my car I hit the curb is an understatement. While dumping trash in the apartment complexes dumpster I istook a mountain of a curb for flat grass. It felt lik I hit the curb is an understatement. While dumping trash in the apartment complexes dumpster I istook a mountain of a curb for flat grass. It felt like I was vertical and the scraping sound revering off of the curb was even worse then the scraping sound mount ever-curb made rubbing the underside of my under carriage. Luckily I must have been using my over exaggerated ears that night cause it turned out to be nothing More

Great customer service Marvin was very attentive,helpful and a pleasure to work with. He made the experience so easy. He definitely gives his undivided attention to you and Marvin was very attentive,helpful and a pleasure to work with. He made the experience so easy. He definitely gives his undivided attention to you and gives great customer service. More

Easiest car buying experience ever!! We have bought several new vehicles from Mark McLarty Toyota and have always received excellent customer service and the best pricing. Bart Bennett g We have bought several new vehicles from Mark McLarty Toyota and have always received excellent customer service and the best pricing. Bart Bennett goes above and beyond to provide the best and easiest car buying experience. More

Horrible Horrible, poor service, dirty, I actually do not even know if work I paid for was done. I have 4 Toyota’s I bring in but not anymore. I’ll just drive Horrible, poor service, dirty, I actually do not even know if work I paid for was done. I have 4 Toyota’s I bring in but not anymore. I’ll just drive to Orr in Searcy More

Terrible Customer Service Through various circumstances I have purchased 3 vehicles from McClarty Toyota in the last year. The most recent has been the worst customer service e Through various circumstances I have purchased 3 vehicles from McClarty Toyota in the last year. The most recent has been the worst customer service experience I have ever had. I was sold a used vehicle with a broken tail light and the interior touch screen not working properly. I was assured by my sales person that everything would be taken care of. After two weeks in the shop the tail light was fixed and they basically refused to fix the screen. I was given the run around and told to talk to someone different every time I tried to check on the vehicle. Every time I called the people I had been referred to, they never answered the phone or returned messages. I had to show up at the dealership to get any answers at all. I have been assured time and time again that they would do what’s right and fix the vehicle and then they have an excuse in why they won’t replace the defected pieces. I will never do business here again and I hope that I never have to interact with anyone involved again. They have made it clear that once they get what they want and sell the vehicle, you are someone else’s problem. More

Great service from Robert Murry I was looking for a Tundra. McLarty didn’t have the exact one I wanted. Robert went to work and found me one. He made sure it had everything I wa I was looking for a Tundra. McLarty didn’t have the exact one I wanted. Robert went to work and found me one. He made sure it had everything I wanted. He called me regularly and kept me up on when they would get my truck in. When it came in he made sure it was detailed and filled up with gas. Robert showed me the controls and how to set/change them. The day after the sale, he called and asked how it was going. I’ll be a return buyer. More

Awesome Great service by Wade Neal! Wade explained clearly what service needed to be done to our 2003 Toyota. I’m thankful they were able to get the heater w Great service by Wade Neal! Wade explained clearly what service needed to be done to our 2003 Toyota. I’m thankful they were able to get the heater working! More