Mark McLarty Toyota

Terrible customer service Made an appointment to have a recall fixed and another problem with the steering diagnosed. Get there at my appointment time and I wait 15 minutes be Made an appointment to have a recall fixed and another problem with the steering diagnosed. Get there at my appointment time and I wait 15 minutes beside my car for someone to acknowledge me. I finally go into one of the rooms and ask if i’m supposed to wait out there? They say yes. So out I go. 20 minutes waiting and then i’m Told they will have to check to see if they have the parts for the recall??? You had my VIN and I made an appointment??? The recall is fixed and they tell me they have to order parts for the other problem. This was 11/9. They say they will call when they get the parts. I call them on 11/27 because no one called. They said the parts came in on 11/13. It was fixed yesterday and they left oil stains on my drivers side floor mat and the inside of the door. Never had issues with service until it switched to McClarty. My next purchase will not be from one of their dealerships. More

Waiting to be acknowledged Same problem as last time. When I pull up it takes 10min or longer to be acknowledged. All kinds of people walk by my car but ignore me. Finally a pe Same problem as last time. When I pull up it takes 10min or longer to be acknowledged. All kinds of people walk by my car but ignore me. Finally a person will come out and either tell me someone will be there soon or it be the actual person. I feel a little uncomfortable and foolish sitting there. More

I had 8:00 appointment I had an 8:00 a.m. appointment for an oil change and tire rotation. Arrived at service dept at 7:50 a.m. At 9:10 a.m. my car had still not even been I had an 8:00 a.m. appointment for an oil change and tire rotation. Arrived at service dept at 7:50 a.m. At 9:10 a.m. my car had still not even been taken to the back. Nick Harper was the person I was dealing with and he told me the car in front of me had a 7:45 appointment and they were just now finishing him up so they would finish with me in about an hour! This was at 9:10 and I arrived 10 minutes early for an 8:00 appointment. He kept giving me excuses about not having enough people working, etc. That's not my problem. I went to the trouble to make an appointment because I had a meeting at work at 10:30 that morning! His manager did step in and was VERY nice and actually comped my service. He was very apologetic. When my car was finally finished, I asked Nick if my tires had been rotated and the air pressure checked because my light on dash said I had a low tire. "Oh yes ma'am. All checked and filled." No it wasn't. I had to stop on my way to work and put air in my tire. I was 5 minutes late for my 10:30 meeting at work from an 8:00 appointment for simple oil change and tire rotation. Nick was a nice guy and all but.... Then he asked me to be sure to give him all tens in the survey for my service visit! More

Toyota Care 5000m In and out as fast as possible! This is definitely THE dealer to buy from if you want fast and professional care after the sale! In and out as fast as possible! This is definitely THE dealer to buy from if you want fast and professional care after the sale! More

2018 Rav4 Sales staff had to work hard to get a deal I felt comfortable with but he hung in there. Was glad they financed through Toyota rather than some unknow Sales staff had to work hard to get a deal I felt comfortable with but he hung in there. Was glad they financed through Toyota rather than some unknown credit union More

Service Excellent service writer (David Swiffard). Explained everything in great detail. He was very friendly he was very familiar with my vehicle. Very sati Excellent service writer (David Swiffard). Explained everything in great detail. He was very friendly he was very familiar with my vehicle. Very satisfied with personnel. More

Personal, Speedy Service This is the fourth time I have used the service department and I plan to go back. They have always been courteous, explained problems and charges well This is the fourth time I have used the service department and I plan to go back. They have always been courteous, explained problems and charges well, assisted me with insurance when needed, and worked on my vehicle quickly. Now this is not to infer that my vehicle is in constant need of repair. Quite the opposite, my Toyota is reliable with almost no issues. Most visits are for routine maintenance. More

Great experience. Lex Woodard was wonderful, he contacted me via a text and we were able to get some of the details done prior to me arriving at the dealership. No hagg Lex Woodard was wonderful, he contacted me via a text and we were able to get some of the details done prior to me arriving at the dealership. No haggling over details, deal was made and signed and we were all happy. More

Great service Kristen did an amazing job! She dealt with my hard to deal with husband very professionally and courteous. I will send my friends to her. Mrs. Long Kristen did an amazing job! She dealt with my hard to deal with husband very professionally and courteous. I will send my friends to her. Mrs. Long More

Scheduled an oil change After having to reschedule an oil change due to overbooking, I was given a free oil change. Wait time was less than 45 min. i appreciate the service After having to reschedule an oil change due to overbooking, I was given a free oil change. Wait time was less than 45 min. i appreciate the service I received after having to come back and making a second trip. Scheduler needs to be aware of openings and number of workers available before scheduling to many at one time. More