Mark McLarty Toyota

The Service went above and beyond to ensure I was satisfied! I brought my vehicles in for a scheduled oil change and in the process, there was an issue with the technician marking the wrong information on the ve I brought my vehicles in for a scheduled oil change and in the process, there was an issue with the technician marking the wrong information on the vehicle check list! When I brought my second vehicle in, the same issue occurred! The Service Manager, Scott, personally came and spoke with me regarding the issue as well as apologized for the incident (s) which occurred! He assured me that he would deal with this occurrence and assured me that the problem would be resolved! I also needed a rear brake job on one of my vehicles and once the repairs were completed, Scott, the Service Manager did not charge me anything for that service as a gesture of his commitment to the customer! I feel like he went above and beyond to ensure my satisfaction! More

Thank you Eddie for looking out for my family My wife brought in my 2012 Tundra for an oil change and front end alignment, and get an estimate for a break job. My breaks were worse than we thoug My wife brought in my 2012 Tundra for an oil change and front end alignment, and get an estimate for a break job. My breaks were worse than we thought and we were going out of town for the weekend, and Eddie said he could not let us go in good conscious let us go without fixing our breaks. Eddie took care of us by giving us a discount that allowed us to afford to get our breaks done that day. My wife said he was very kind and helpful and truely seemed to care about our safety. I really appreciate that. Eddie, to me is a valuable employee and should get the recognition he deserves for the job he does. I would recommend him to anyone I know who is needing service. More

Very responsive to our questions and helpful Very responsive to our questions. Helped explain all of the benefits of the car. Called several times to be sure we were enjoying the car. Very responsive to our questions. Helped explain all of the benefits of the car. Called several times to be sure we were enjoying the car. More

This is how a car buying experience should be! Victoria in Sales was most helpful and I would recommend the McLarty dealership. She had patience, answered all of my questions, and remained availabl Victoria in Sales was most helpful and I would recommend the McLarty dealership. She had patience, answered all of my questions, and remained available at all times during the sales process. I felt she was able to negotiate a good price for the vehicle and a very generous offer for my trade in. She has continued to touch base several times following the sale as well as coordinate the procurement and installation of some additional items I wanted. Overall, a great buying experience. More

New 4Runner Purchse I have been working on a purchase decision for 6 months. McLarty reps followed up without pressure. They just let me know they be there when I was re I have been working on a purchase decision for 6 months. McLarty reps followed up without pressure. They just let me know they be there when I was ready. I searched other dealers and found one at a little lower price. The decision to use McLarty was based on the fact that they had followed up. I never heard from the rep at the other dealer. It was my first experience at a Toyota dealer. I’d buy there again. Thank you Lex for all your help and for making the process easy. More

very professional and nice Very pleased with the professionalism and the level of detail. Fair pricing with no haggling nor hassel. Quick to make a quality deal. Very pleased Very pleased with the professionalism and the level of detail. Fair pricing with no haggling nor hassel. Quick to make a quality deal. Very pleased. More

Fantastic buying experience with Kami & told the GM about it Kami was the best sales person I have ever worked with. His vehicle knowledge is unsurpassed. Expert. Excellent selling skills & extremely courteou Kami was the best sales person I have ever worked with. His vehicle knowledge is unsurpassed. Expert. Excellent selling skills & extremely courteous and helpful. Genuine in all he does....very honest and open. Would never buy again unless I can work with him. He has some very gifted teaching skills too so you should utilize him that way. Nikki on the other hand was not as helpful in getting the windshield replaced. Had to chase her to get the appointment then once I did ....when I showed up in the service bay per her request I had to wait on her to come out for ten minutes. When I finally did see her she said she was very busy which made me feel like my situation/appointment and our agreed appointment was not important to her. Just another service job....now I feel like I need to inspect because she is not following up. She’s to busy to do it.... More

Terrible The alesmen lie to you and the business managers tell you it's your fault for believing them!!! Worst customer service I have ever received. The alesmen lie to you and the business managers tell you it's your fault for believing them!!! Worst customer service I have ever received. More

2015 Tundra Service tech did a great job. David was very knowledgeable of my vehicle. He went over the vehicle inspection with me after the vehicle was serviced. Service tech did a great job. David was very knowledgeable of my vehicle. He went over the vehicle inspection with me after the vehicle was serviced. More

Good Customer Service The only negative comment I have is that when I pulled into the Service Bay...I had to go look for a Service Advisor. There was no one to greet me. The only negative comment I have is that when I pulled into the Service Bay...I had to go look for a Service Advisor. There was no one to greet me. More