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Mark McLarty Toyota

North Little Rock, AR

3.3
1,141 Reviews
The All-New Mark McLarty Toyota understands your standards as a car buyer are high, so we dedicate ourselves to meet and exceed those standards with quality customer satisfaction. We are honored to serve residents of Little Rock, Benton, Sherwood, Hot Springs, North Little Rock, Conway, Searcy, Pine Bluff, Cabot, Maumelle, Marche, & Jacksonville. When you walk into our dealership, rest assured our trained staff will go above and beyond to uphold the Mark McLarty Standard. Formerly known as North Point Toyota, we are setting a precedent to uphold the values of the McLarty Automotive Group. We are ingrained with the Little Rock Community, from Breast Cancer Awareness, Supporting the Troops, back to school donations; our goal is to support our community, because we realize and appreciate that without the support of our community, nothing would be possible. We look forward to hearing from you and earning your business.
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4336 Landers Rd

North Little Rock, AR

72117

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Showing 1,141 reviews

May 28, 2018

Could be better Your paying a lot of money but your car doesn’t get vacuumed or washed.. a lot of chaos going on and you could hear the employees talking about other More

by Juwiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
May 29, 2018 -

Mark McLarty Toyota responded

We sincerely apologize for your experience with us. We do strive for quality customer service and appreciate your honest feedback. We will alert our management team and investigate the situation. Again, we are sorry to hear you had a less than exceptional experience.

May 28, 2018

Nick Harper (service advisor) The Service was truly exceptional, Nick was very kind and knowledgeable. I will be returning in the future to do further business with Mark McClarty More

by CAMERONWARREN1024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Harper
May 29, 2018 -

Mark McLarty Toyota responded

Cameron, thank you for the great review! We appreciate the kind words about Nick and our team! We love hearing you had a great experience! Thank you again for your business!

May 28, 2018

Oil change-quick Could not ask for better service. Service was quick and complete. I waited for my vehicle and the work was done on a timely manner. Very satisfied More

by RICHARDL.HALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
May 29, 2018 -

Mark McLarty Toyota responded

Richard, thank you for the positive feedback! We are happy to hear you had a great experience with us! We appreciate you and your business!

May 25, 2018

Rude cashier at payment center didn’t even said thank you V poor Coustmer service I have purchased 2 car Toyota Highlander XLE & Toyota Camry but after my service done I want to Honda Russell for my next purc More

by ARIF.HUDDA95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Phillip Moore
May 25, 2018 -

Mark McLarty Toyota responded

We sincerely apologize for your experience. We will alert our management team of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback. Again, we are very sorry for your experience with us.

May 25, 2018

Amazing Everything I need, they provide. From the time my car was purchased, even to my first service, everyone had mad sure I was satisfied and aware of all More

by JAIDTAYLORLIVE923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018 -

Mark McLarty Toyota responded

Thank you so much for the positive feedback! We are happy to hear you had a great experience with us! We appreciate you and your business!

May 25, 2018

Oil change and tire rotation I received excellent service from calling to make my appointment to driving away. Nick Harper is the nicest young man I’ve ever encountered for any s More

by MALSHAUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Harper
May 25, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback! We are happy to know you received excellent service from us! We appreciate you and your business!

May 25, 2018

Communication failures Communication was a major issue. There were several issues where the dealership dropped the ball. The only thing that saved this experience was that More

by CLYDEWSPENCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None listed
May 25, 2018 -

Mark McLarty Toyota responded

We sincerely apologize for your experience with us. We do strive for quality customer service and appreciate your honest feedback. We will alert our management team of this situation and investigate further. Again, we are sorry the inconvenience this has caused.

May 25, 2018

Great group I took my 2018 Toyota Camry in for service and Mary Burlison helped me. She was professional, very knowledgeable and ready to assist. Thank you. More

by WISSA1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Burlison
May 25, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback! We are happy to hear you had a great experience with us! We appreciate you and your business!

May 25, 2018

Out in a flash!! I took my truck in for the 6 month regular scheduled maintenance. After I checked in I went to the waiting area to sit down and read on my NOOK. I ba More

by DOUGASK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Brookings
May 25, 2018

Sienna service The service was good. I did not appreciate being solicited by the wind shield repair guy while I waited. I saw him ask an associate who owned my van More

by SUPAHLOOH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Windshield guy
May 25, 2018 -

Mark McLarty Toyota responded

Thank you so much for the positive feedback! We are happy to know you had an overall good experience! We do appreciate you and your business!

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