Mark Sweeney Buick GMC - Service Center

Austin did a great job for a good price. My truck was cleaned and serviced above expectations! My truck was cleaned and serviced above expectations! More

Took my car in to be serviced in addition to fixing a tire that had a nail in it. I spoke with them prior to the work being done and again after their assessment. Informed them that I recently lost my h tire that had a nail in it. I spoke with them prior to the work being done and again after their assessment. Informed them that I recently lost my husband and to please be transparent with me since this was his area of care and I didn’t want to be taken advantage of. Twice I mentioned that the tires were only about a year old. I was told the tire needed to be replaced at a charge of $300. I later found out the tires were under warranty from Tire Discounter . When I called the service department to voice, my concern about their lack of transparency…especially in light of my previous conversations with them ..I was pretty much told “sorry about your bad luck” I understand that it was ultimately my responsibility to be aware of these things, but a little humanity would have been nice in the situation that I explained to them. They are the professionals and I’m sure they know that those tires were still under warranty. Even a complementary oil change would’ve helped ease the pain. More

So glad to see Kyle back on board and Jack, as always, is a prince. a prince. More

Service department friendly and work performed in as promised time. This is my second vehicle from Mark Sweeney GMC. I’ll be back again. promised time. This is my second vehicle from Mark Sweeney GMC. I’ll be back again. More

Consistently honest and trustworthy, have great faith in the Sweeney family service. The flow of service delivery is always great. the Sweeney family service. The flow of service delivery is always great. More

Called on Friday for Monday Appointment. Spoke with Alex and told him I was leaving town the next day......he took the time to work me in the schedule for Monday. All work was done quickl Spoke with Alex and told him I was leaving town the next day......he took the time to work me in the schedule for Monday. All work was done quickly and correctly. Thanks More

I am very dissatisfied with the poor communication, lack of timeline, and lack of reimbursement for the fuel used during repairs. Staff scheduled the completion of recall repairs on a Thursday (12/29/22). I of timeline, and lack of reimbursement for the fuel used during repairs. Staff scheduled the completion of recall repairs on a Thursday (12/29/22). I took my YUKON to the location only to be told they “Can’t work on it” and that they “shouldn’t have scheduled me and the lady that scheduled doesn’t know anything about vehicles”. This is bizarre to me as the lady clearly works at a car place. Service staff requested I bring it back Monday and they promise it will be done, “It’s about a 10-hour job”. I called Monday before I left the house just to make sure the information was still accurate when the service staff said “Oh, the transmission tech called off today can you come tomorrow?”. Unfortunately, I work 24-hour shift on Tuesday so I still dropped it off on Monday morning, with a half a tank of fuel and an understanding that they would work on it Tuesday. Once at the dealership they then said they could have the vehicle for up to a week. A week was going to be a struggle, but my wife and I could make it work. I called multiple times during the week given the run around and promised that someone would call me back. On the 8th day I finally got ahold of the service manager stating they haven’t even started on it. I have three small children that require carseats and my family vehicle had been sitting on the lot for 8 days – I am obviously not happy. They then reminded me to make sure I brought the rental back on a full tank. When our family vehicle was complete, I returned the rental full of fuel (1/9/23) only to discover my personal vehicle, which had been “sitting” for 14 days was almost on E. When questioned the staff said they had driven in “40 miles to make sure the repairs had worked”. I am very dissatisfied with the poor communication, lack of timeline, and lack of reimbursement for the fuel used to, what I’m assuming, transport an associate back and forth from work because it surely wasn’t only 40 miles they drove to “check”. Again, I have three small children that require car-seats which makes the 14 days of not having our family vehicle unacceptable. More

I am on a first name basis with the service advisors. They are very helpful in determining what coupons to use and the time it will take to work on my 2013 Regal. I trust in them and appreciate the court They are very helpful in determining what coupons to use and the time it will take to work on my 2013 Regal. I trust in them and appreciate the courtesy shuttle service too. More